# Can not enter card number

**URL:** <https://community.deriv.com/t/can-not-enter-card-number/4086>\
**Category:** Payments & Transactions\
**Created:** [August 31, 2020, 5:37am UTC](https://community.deriv.com/t/can-not-enter-card-number/4086 "2020-08-31T05:37:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![amental-abolete-2](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@amental-abolete-2](https://community.deriv.com/u/amental-abolete-2)\
**Post date:** [August 31, 2020, 5:37am UTC](https://community.deriv.com/t/can-not-enter-card-number/4086/1 "2020-08-31T05:37:12Z")

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I’m trying to withdraw using debit card but itdoes notgive me option to enter card number hence process can not be completed please help.

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [January 11, 2022, 8:07am UTC](https://community.deriv.com/t/can-not-enter-card-number/4086/2 "2022-01-11T08:07:26Z")

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Hi @amental-abolete-2, for instant assistance please contact us via LiveChat. We will be happy to assist you and resolve any issues as quickly as possible.