# Can’t load into my account

**URL:** <https://community.deriv.com/t/can-t-load-into-my-account/31133>\
**Category:** Accounts\
**Created:** [May 22, 2022, 2:46pm UTC](https://community.deriv.com/t/can-t-load-into-my-account/31133 "2022-05-22T14:46:09Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![atrepsy-agnamed-1](https://avatars.discourse-cdn.com/v4/letter/a/90db22/32.png) [@atrepsy-agnamed-1](https://community.deriv.com/u/atrepsy-agnamed-1)\
**Post date:** [May 22, 2022, 2:46pm UTC](https://community.deriv.com/t/can-t-load-into-my-account/31133/1 "2022-05-22T14:46:09Z")

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Please help me load into my account

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [May 23, 2022, 7:30pm UTC](https://community.deriv.com/t/can-t-load-into-my-account/31133/2 "2022-05-23T19:30:39Z")

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What method do you intend to use for deposit?

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [May 24, 2022, 8:44am UTC](https://community.deriv.com/t/can-t-load-into-my-account/31133/3 "2022-05-24T08:44:35Z")

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Hi @atrepsy-agnamed-1 Thank you for posting in our Deriv Community. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

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**Author:** ![astroid-adjured-2](https://avatars.discourse-cdn.com/v4/letter/a/7993a0/32.png) [@astroid-adjured-2](https://community.deriv.com/u/astroid-adjured-2)\
**Post date:** [June 11, 2022, 11:03am UTC](https://community.deriv.com/t/can-t-load-into-my-account/31133/4 "2022-06-11T11:03:38Z")

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How can i check my deriv ID

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [June 13, 2022, 4:14am UTC](https://community.deriv.com/t/can-t-load-into-my-account/31133/5 "2022-06-13T04:14:33Z")

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Hello, @astroid-adjured-2 Thank you for posting in our Deriv Community. To check your Deriv ID/account, you may need to login to your account first via this link: [Log in | Deriv.com](https://oauth.deriv.com/oauth2/authorize?app_id=16929&l=en&brand=deriv&date_first_contact=2021-08-30&signup_device=desktop&utm_source=customer.io&utm_campaign=request_change_email&utm_content=Email%201&utm_medium=email&platform=)

Once logged in, you can find the Deriv account by clicking the drop-down at the top right corner of your page and your Deriv account will start with CR.

For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.