# Candles ticks history with start parameter not working

**URL:** <https://community.deriv.com/t/candles-ticks-history-with-start-parameter-not-working/61425>\
**Category:** General Discussion\
**Created:** [July 27, 2023, 2:08pm UTC](https://community.deriv.com/t/candles-ticks-history-with-start-parameter-not-working/61425 "2023-07-27T14:08:41Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![centrev-airning-1](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@centrev-airning-1](https://community.deriv.com/u/centrev-airning-1)\
**Post date:** [July 27, 2023, 2:08pm UTC](https://community.deriv.com/t/candles-ticks-history-with-start-parameter-not-working/61425/1 "2023-07-27T14:08:41Z")

</div>

Hi. I’m using websocket connection via

```auto
wss://ws.binaryws.com/websockets/v3?app_id=<my_app_id>

```

According to [offical docs](https://api.deriv.com/api-explorer#ticks_history) I can request history starting from some epoch but socket doesn’t respond me anything. Here’s my websocket message:

```auto
{
"ticks_history" : "frxGBPJPY",
"count" : 14,
//"end" : 1690270200,
"start" : 1690258500,
"style" : "candles",
"granularity" : 900
}

```

By the way history ending at some epoch works correct. What am I doing wrong?

---

<div class="post-metadata">

**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [July 27, 2023, 2:31pm UTC](https://community.deriv.com/t/candles-ticks-history-with-start-parameter-not-working/61425/2 "2023-07-27T14:31:42Z")

</div>

Dear @centrev-airning-1,

Thank you for joining the community!

We regret to note this. However, we would need to check further on your issue.

Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.

We’ll work with you to resolve any issues as quickly as possible.

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