# Cannot access SmartTrader
**URL:** https://community.deriv.com/t/cannot-access-smarttrader/24293
**Category:** SmartTrader
**Created:** [December 7, 2021, 9:41am UTC](https://community.deriv.com/t/cannot-access-smarttrader/24293 "2021-12-07T09:41:12Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@angeled-affines-1](https://community.deriv.com/u/angeled-affines-1)
#### Post date: [December 7, 2021, 9:41am UTC](https://community.deriv.com/t/cannot-access-smarttrader/24293/1 "2021-12-07T09:41:12Z")
When attempting to access SmartTrader at [SmartTrader | Online trading platform | Deriv](https://smarttrader.deriv.com/en/trading.html) the response is
```auto
Trading is unavailable at this time.
```
Screenshot: [https://i.imgur.com/NYjr1S0.png](https://i.imgur.com/NYjr1S0.png)
---
### Author:  [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)
#### Post date: [December 21, 2021, 7:39am UTC](https://community.deriv.com/t/cannot-access-smarttrader/24293/2 "2021-12-21T07:39:40Z")
Hi [angeled-affines-1](https://community.deriv.com/u/angeled-affines-1), you would need to check the availability of a market. For instance, if you’re trading on the forex market, the market is not available on the weekends, hence, you will receive the above message. However, if this is not the case, then, we would need to check on your account further. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.
---
### Author:  [@argents-abactor-4](https://community.deriv.com/u/argents-abactor-4)
#### Post date: [May 10, 2022, 4:20pm UTC](https://community.deriv.com/t/cannot-access-smarttrader/24293/3 "2022-05-10T16:20:45Z")
I have the same problem a can you give me a link to chat with you…and also dtrade and smart trade are same or not?
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### Author:  [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)
#### Post date: [May 11, 2022, 8:43am UTC](https://community.deriv.com/t/cannot-access-smarttrader/24293/4 "2022-05-11T08:43:38Z")
Hi @argents-abactor-4, thank you for posting on our Deriv community. You can reach out to our customer support team by clicking [here](https://deriv.com/contact_us/).
Dtrader and SmartTrader both offer binary options and offer the same market. However, for Dtrader, there is a trade type called Multipliers, meanwhile this feature is not available on SmartTrader.
You may find more information about multipliers in Deriv Community in this post: [Introduction to Multipliers](https://community.deriv.com/t/introduction-to-multipliers/26967) or on our website in this [link](https://deriv.com/trade-types/multiplier/).