# Cannot see wire transfer as an option **URL:** \ **Category:** Payments & Transactions\ **Created:** [April 20, 2023, 2:58pm UTC](https://community.deriv.com/t/cannot-see-wire-transfer-as-an-option/53802 "2023-04-20T14:58:07Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![amylose-abaddon-4](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@amylose-abaddon-4](https://community.deriv.com/u/amylose-abaddon-4)\ **Post date:** [April 20, 2023, 2:58pm UTC](https://community.deriv.com/t/cannot-see-wire-transfer-as-an-option/53802/1 "2023-04-20T14:58:07Z")
I am trying to make a deposit. I have a bank account, a MasterCard, and a crypto account. MasterCard is denied due to my location, and I cannot see crypto or wire transfer as an option. Is there a way to enable these? ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [April 20, 2023, 3:21pm UTC](https://community.deriv.com/t/cannot-see-wire-transfer-as-an-option/53802/2 "2023-04-20T15:21:10Z")
Hello @amylose-abaddon-4 , Thank you for joining the community and for leaving us a comment. We are truly sorry to hear that you are facing such an inconvenience. For better protection of your account’s data, you may contact our Customer Support team which is available 24/7 via the Live Chat. We will work with you to resolve any issue as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![amylose-abaddon-4](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@amylose-abaddon-4](https://community.deriv.com/u/amylose-abaddon-4)\ **Post date:** [April 21, 2023, 7:26am UTC](https://community.deriv.com/t/cannot-see-wire-transfer-as-an-option/53802/3 "2023-04-21T07:26:41Z")
How can I contact the support team? If I try the only chat or whatsapp, I can only talk to a virtual agent. ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [April 21, 2023, 10:49am UTC](https://community.deriv.com/t/cannot-see-wire-transfer-as-an-option/53802/4 "2023-04-21T10:49:20Z")
Hi @amylose-abaddon-4 , Thank you for getting back to us. Please note that you can request to talk to an agent on the Live chat. In order to navigate the Live Chat option better, please read through the following article > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… Thank you > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind.