# Cannot withdrawal Please Help me

**URL:** <https://community.deriv.com/t/cannot-withdrawal-please-help-me/3518>\
**Category:** Payments & Transactions\
**Created:** [August 25, 2020, 12:23am UTC](https://community.deriv.com/t/cannot-withdrawal-please-help-me/3518 "2020-08-25T00:23:36Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![agemate-aborted-2](https://avatars.discourse-cdn.com/v4/letter/a/a4c791/32.png) [@agemate-aborted-2](https://community.deriv.com/u/agemate-aborted-2)\
**Post date:** [August 25, 2020, 12:23am UTC](https://community.deriv.com/t/cannot-withdrawal-please-help-me/3518/1 "2020-08-25T00:23:37Z")

</div>

![aaaaaa](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/1X/3295f970f1f34b46c83d5c445a6d11b44d1d819d.jpeg)

---

<div class="post-metadata">

**Author:** ![boomdas-aborted-2](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@boomdas-aborted-2](https://community.deriv.com/u/boomdas-aborted-2)\
**Post date:** [August 25, 2020, 10:50am UTC](https://community.deriv.com/t/cannot-withdrawal-please-help-me/3518/2 "2020-08-25T10:50:55Z")

</div>

Is it a MasterCard? Is it issued in Nigeria?

If so, it is not allowed. You can however use VisaCard.

To add a new card, select the option to deposit with card, tap the right hand corner to drop-down list of existing cards, you will see Add New Card at the end of the list, input the details and make your deposit.

---

<div class="post-metadata">

**Author:** ![auletic-acedias-2](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@auletic-acedias-2](https://community.deriv.com/u/auletic-acedias-2)\
**Post date:** [April 12, 2021, 2:58pm UTC](https://community.deriv.com/t/cannot-withdrawal-please-help-me/3518/3 "2021-04-12T14:58:01Z")

</div>

yes is issued in nigeria i have use it to withdraw before

---

<div class="post-metadata">

**Author:** ![auletic-acedias-2](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@auletic-acedias-2](https://community.deriv.com/u/auletic-acedias-2)\
**Post date:** [April 12, 2021, 2:59pm UTC](https://community.deriv.com/t/cannot-withdrawal-please-help-me/3518/4 "2021-04-12T14:59:37Z")

</div>

my bank customere services or deriv customer services

---

<div class="post-metadata">

**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [January 22, 2022, 9:30am UTC](https://community.deriv.com/t/cannot-withdrawal-please-help-me/3518/5 "2022-01-22T09:30:34Z")

</div>

For instant assistance please contact us via LiveChat. We will be happy to assist you and resolve any issues as quickly as possible.