# Can't deposit on my account

**URL:** https://community.deriv.com/t/cant-deposit-on-my-account/6676
**Category:** General Discussion
**Created:** [March 30, 2021, 6:29pm UTC](https://community.deriv.com/t/cant-deposit-on-my-account/6676 "2021-03-30T18:29:21Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![captain-achigan-2](https://avatars.discourse-cdn.com/v4/letter/c/49beb7/32.png) [@captain-achigan-2](https://community.deriv.com/u/captain-achigan-2)
#### Post date: [March 30, 2021, 6:29pm UTC](https://community.deriv.com/t/cant-deposit-on-my-account/6676/1 "2021-03-30T18:29:22Z")

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![Screenshot_20210330-191503_Chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/1X/f127a2ff3a1fa818749f2e2ff6b525b177c59e17.jpeg)

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### Author: ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli)
#### Post date: [March 31, 2021, 5:05am UTC](https://community.deriv.com/t/cant-deposit-on-my-account/6676/2 "2021-03-31T05:05:23Z")

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From the screenshot, you had attempted a few unsuccessful deposits in a short period of time.

We will advise you to try after an hour upon receiving the above error.

If you are still having difficulty depositing we will advise you to try [another payment method](https://deriv.com/payment-methods) or else contact LiveChat in order for us to assist you accordingly.

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### Author: ![captain-achigan-2](https://avatars.discourse-cdn.com/v4/letter/c/49beb7/32.png) [@captain-achigan-2](https://community.deriv.com/u/captain-achigan-2)
#### Post date: [March 31, 2021, 9:43am UTC](https://community.deriv.com/t/cant-deposit-on-my-account/6676/3 "2021-03-31T09:43:08Z")

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Hi, from the first attempt, that’s the error I got so i don’t think i that’s the cause of it. Still tried it the second time still having the same error. Is there anything i can do to help resolve the issue

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### Author: ![ampyxes-acanths-2](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@ampyxes-acanths-2](https://community.deriv.com/u/ampyxes-acanths-2)
#### Post date: [April 10, 2021, 11:09pm UTC](https://community.deriv.com/t/cant-deposit-on-my-account/6676/4 "2021-04-10T23:09:51Z")

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I can’t make deposit through bitcoin due to invalid address from my deriv account

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### Author: ![ampyxes-acanths-2](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@ampyxes-acanths-2](https://community.deriv.com/u/ampyxes-acanths-2)
#### Post date: [April 10, 2021, 11:11pm UTC](https://community.deriv.com/t/cant-deposit-on-my-account/6676/5 "2021-04-10T23:11:19Z")

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![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/1X/25b133506ba774d18be9ea63ebe8969ff8875f80.jpeg)

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### Author: ![ampyxes-acanths-2](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@ampyxes-acanths-2](https://community.deriv.com/u/ampyxes-acanths-2)
#### Post date: [April 10, 2021, 11:12pm UTC](https://community.deriv.com/t/cant-deposit-on-my-account/6676/6 "2021-04-10T23:12:27Z")

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Why is deriv cryptocurrency wallet showing invalid?

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### Author: ![abaiser-acinous-2](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@abaiser-acinous-2](https://community.deriv.com/u/abaiser-acinous-2)
#### Post date: [May 17, 2021, 6:30pm UTC](https://community.deriv.com/t/cant-deposit-on-my-account/6676/7 "2021-05-17T18:30:29Z")

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please can i have a link to LiveChat??