# Can't log into my account cause someone changed my passwords of both Deriv and Gmail account and also can't access Deriv live agent to help me **URL:** \ **Category:** General Discussion\ **Tags:** login\ **Created:** [April 8, 2026, 4:51am UTC](https://community.deriv.com/t/cant-log-into-my-account-cause-someone-changed-my-passwords-of-both-deriv-and-gmail-account-and-also-cant-access-deriv-live-agent-to-help-me/89339 "2026-04-08T04:51:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![chouser-aphthic-1](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@chouser-aphthic-1](https://community.deriv.com/u/chouser-aphthic-1)\ **Post date:** [April 8, 2026, 4:51am UTC](https://community.deriv.com/t/cant-log-into-my-account-cause-someone-changed-my-passwords-of-both-deriv-and-gmail-account-and-also-cant-access-deriv-live-agent-to-help-me/89339/1 "2026-04-08T04:51:50Z")
Am having challenge accessing Deriv live support team to help resolve issue of my account with funds which was stolen by someone.My email account is locked out I can’t use it at the moment.Only thing I want to have is opportunity to prove my ownership of the account through a live agent.Am now exhausted having tried for the past 10 hours.May Deriv please help me at least block the account first or whatever is necessary ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\ **Post date:** [April 8, 2026, 4:51am UTC](https://community.deriv.com/t/cant-log-into-my-account-cause-someone-changed-my-passwords-of-both-deriv-and-gmail-account-and-also-cant-access-deriv-live-agent-to-help-me/89339/2 "2026-04-08T04:51:50Z")
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![chouser-aphthic-1](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@chouser-aphthic-1](https://community.deriv.com/u/chouser-aphthic-1)\ **Post date:** [April 8, 2026, 4:57am UTC](https://community.deriv.com/t/cant-log-into-my-account-cause-someone-changed-my-passwords-of-both-deriv-and-gmail-account-and-also-cant-access-deriv-live-agent-to-help-me/89339/3 "2026-04-08T04:57:49Z")
Deriv live support or Whatsapp have AI assistant which is not allowing me to explain my case of blocked accounts. Verification codes are being sent to my email account which am locked out as a result of hacking ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\ **Post date:** [April 8, 2026, 4:57am UTC](https://community.deriv.com/t/cant-log-into-my-account-cause-someone-changed-my-passwords-of-both-deriv-and-gmail-account-and-also-cant-access-deriv-live-agent-to-help-me/89339/4 "2026-04-08T04:57:49Z")
¡Gracias por unirse a la comunidad! Lamentamos escuchar eso. Sin embargo, necesitamos investigar su situación. Por lo tanto, le pedimos que nos contacte a través del chat en vivo o WhatsApp para que podamos brindarle un mejor servicio y garantizar la protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo antes posible. > **[Centro de ayuda | Preguntas frecuentes | Deriv](https://deriv.com/es/help-centre)** > > ¿Tiene preguntas sobre su cuenta de trading, sobre cómo funcionan nuestras plataformas de trading o sobre el trading? Lea nuestras preguntas frecuentes o contactenos a través de live chat en Deriv.