# Cant make Deposits, reached max attempts with CC and no Deriv Support available
**URL:** https://community.deriv.com/t/cant-make-deposits-reached-max-attempts-with-cc-and-no-deriv-support-available/46599
**Category:** Payments & Transactions
**Created:** [February 11, 2023, 6:26pm UTC](https://community.deriv.com/t/cant-make-deposits-reached-max-attempts-with-cc-and-no-deriv-support-available/46599 "2023-02-11T18:26:49Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@clerisy-affaire-2](https://community.deriv.com/u/clerisy-affaire-2)
#### Post date: [February 11, 2023, 6:26pm UTC](https://community.deriv.com/t/cant-make-deposits-reached-max-attempts-with-cc-and-no-deriv-support-available/46599/1 "2023-02-11T18:26:49Z")
I tried to make a deposit using CC (master card), threw me an error and now it says I’ve reached the max number of attempts and that I had to reach out to customer service. However, Live Chat option is no longer available and no support contact can be seen anywhere.
Help?
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### Author:  [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)
#### Post date: [February 13, 2023, 2:13pm UTC](https://community.deriv.com/t/cant-make-deposits-reached-max-attempts-with-cc-and-no-deriv-support-available/46599/2 "2023-02-13T14:13:28Z")
Hello @clerisy-affaire-2. Thank you for joining the community. We are sorry for this inconvenience. Please note that you can find the Live Chat icon in your account and on our page. Kindly refer to the following article for more information. We recommend that you try contacting us via Live Chat for the protection of your account’s data. We’ll work with you to resolve any issue the soonest possible.
> [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541):
>
> Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o…
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.
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### Author:  [@clerisy-affaire-2](https://community.deriv.com/u/clerisy-affaire-2)
#### Post date: [February 13, 2023, 4:42pm UTC](https://community.deriv.com/t/cant-make-deposits-reached-max-attempts-with-cc-and-no-deriv-support-available/46599/3 "2023-02-13T16:42:21Z")
That’s one of the issues. I know where the live chat support icon should be located, yet… there are no icons anymore. I know this because I’ve used the chat before, however, it’s been several days since the icons were removed completely. And yes, Im signed in. See the below screenshot.
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### Author:  [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)
#### Post date: [February 13, 2023, 6:39pm UTC](https://community.deriv.com/t/cant-make-deposits-reached-max-attempts-with-cc-and-no-deriv-support-available/46599/4 "2023-02-13T18:39:45Z")
Hello @clerisy-affaire-2. Thank you for your reply. We have tested and the icon for LC and Whatsapp appear normally. We recommend you refresh the page and/or change the device you use. You can also choose to use Live Chat or Whatsapp by accessing our [Deriv website](https://deriv.com/contact_us/).