# can't transfer money to my mt5 account, keeps saying your mt5 account is disabled

**URL:** <https://community.deriv.com/t/cant-transfer-money-to-my-mt5-account-keeps-saying-your-mt5-account-is-disabled/87667>\
**Category:** General Discussion\
**Created:** [December 6, 2024, 4:25am UTC](https://community.deriv.com/t/cant-transfer-money-to-my-mt5-account-keeps-saying-your-mt5-account-is-disabled/87667 "2024-12-06T04:25:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chacker-agnosis-2](https://avatars.discourse-cdn.com/v4/letter/c/3e96dc/32.png) [@chacker-agnosis-2](https://community.deriv.com/u/chacker-agnosis-2)\
**Post date:** [December 6, 2024, 4:25am UTC](https://community.deriv.com/t/cant-transfer-money-to-my-mt5-account-keeps-saying-your-mt5-account-is-disabled/87667/1 "2024-12-06T04:25:59Z")

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mt5 disabled, money can’t be transferred

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**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\
**Post date:** [December 6, 2024, 2:22pm UTC](https://community.deriv.com/t/cant-transfer-money-to-my-mt5-account-keeps-saying-your-mt5-account-is-disabled/87667/2 "2024-12-06T14:22:47Z")

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Hello @chacker-agnosis-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

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