# Can't withdraw from my account **URL:** \ **Category:** General Discussion\ **Created:** [August 28, 2022, 9:17am UTC](https://community.deriv.com/t/cant-withdraw-from-my-account/35493 "2022-08-28T09:17:10Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![booksie-acridan-2](https://avatars.discourse-cdn.com/v4/letter/b/439d5e/32.png) [@booksie-acridan-2](https://community.deriv.com/u/booksie-acridan-2)\ **Post date:** [August 28, 2022, 9:17am UTC](https://community.deriv.com/t/cant-withdraw-from-my-account/35493/1 "2022-08-28T09:17:10Z")
dear all, when i try to withdrow after confirmation link by email i get that mesage please help i dont understand what to do If you need help with your withdrawal, please click here to visit our Help Centre. Alternatively, you may reach us via live chat. thank you ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [August 29, 2022, 5:49am UTC](https://community.deriv.com/t/cant-withdraw-from-my-account/35493/2 "2022-08-29T05:49:12Z")
Hello, @booksie-acridan-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![bubbies-affines-2](https://avatars.discourse-cdn.com/v4/letter/b/e480ec/32.png) [@bubbies-affines-2](https://community.deriv.com/u/bubbies-affines-2)\ **Post date:** [May 7, 2023, 11:44am UTC](https://community.deriv.com/t/cant-withdraw-from-my-account/35493/3 "2023-05-07T11:44:19Z")
Bjr je suis utilisateur deriv …svp j’ai des fonds dans mon compte compte mais je n’arrive pas à faire des retraits…a chaque fois que je veux en faire la plateforme m’envoi un message de confirmation par mail pour que je confirme que c’est moi …une fois que cela est fait rien ne se passe je ne peux retirer mes fonds aidez moi svp 🙏 que faire pourtant pour effectuer les dépots tout est facile ---
**Author:** ![aquerne-agamete-2](https://avatars.discourse-cdn.com/v4/letter/a/2acd7d/32.png) [@aquerne-agamete-2](https://community.deriv.com/u/aquerne-agamete-2)\ **Post date:** [May 7, 2023, 8:20pm UTC](https://community.deriv.com/t/cant-withdraw-from-my-account/35493/4 "2023-05-07T20:20:02Z")
Eu ainda não entendi como funciona o sistema eu sou novo Acabei de fazer o pagamento e queria saber como funciona entendeu esse site queria mais informação do que eu tenho que fazer entendeu para poder ter o meu dinheiro ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 9, 2023, 7:01am UTC](https://community.deriv.com/t/cant-withdraw-from-my-account/35493/5 "2023-05-09T07:01:41Z")
> [@bubbies-affines-2](#): > > Bjr je suis utilisateur deriv …svp j’ai des fonds dans mon compte compte mais je n’arrive pas à faire des retraits…a chaque fois que je veux en faire la plateforme m’envoi un message de confirmation par mail pour que je confirme que c’est moi …une fois que cela est fait rien ne se passe je ne peux retirer mes fonds aidez moi svp 🙏 que faire pourtant pour effectuer les dépots tout est facile Bonjour @bubbies-affines-2 , nous regrettons de le noter. Cependant, nous aurions besoin de vérifier davantage votre problème. Par conséquent, veuillez nous contacter via LiveChat, pour une meilleure assistance et protection des données de votre compte. Nous travaillerons avec vous pour résoudre tout problème le plus rapidement possible. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 9, 2023, 7:06am UTC](https://community.deriv.com/t/cant-withdraw-from-my-account/35493/6 "2023-05-09T07:06:07Z")
> [@aquerne-agamete-2](#): > > Eu ainda não entendi como funciona o sistema eu sou novo Acabei de fazer o pagamento e queria saber como funciona entendeu esse site queria mais informação do que eu tenho que fazer entendeu para poder ter o meu dinheiro Olá @aquerne-agamete-2 , Obrigado por postar em nossa Comunidade Deriv. Sugerimos que você consulte nosso ebook aqui: > [@Ebook for download](https://community.deriv.com/t/ebook-for-download/33625): > > Dear members of the community, Your search for the e-book ends today. Our digital book gives you definitions such as the who, why, what, when and etc. The author, Vince Stanzione wrote this valuable and informative yet simple-to-understand ebook for traders’ benefit. These books are intended for educational information only and should not be treated as advice or a recommendation to trade nor used as a sole trading guide. Here is the downloadable link for your perusal. These e-books are avail… Além disso, você pode praticar o uso da conta demo para se familiarizar com a plataforma. Se você tiver mais dúvidas, entre em contato conosco via LiveChat. Trabalharemos com você para resolver quaisquer problemas o mais rápido possível.