# cant withdrawal **URL:** \ **Category:** Payments & Transactions\ **Created:** [August 10, 2020, 3:23pm UTC](https://community.deriv.com/t/cant-withdrawal/2188 "2020-08-10T15:23:37Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![aratory-abubble-2](https://avatars.discourse-cdn.com/v4/letter/a/b38774/32.png) [@aratory-abubble-2](https://community.deriv.com/u/aratory-abubble-2)\ **Post date:** [August 10, 2020, 3:23pm UTC](https://community.deriv.com/t/cant-withdrawal/2188/1 "2020-08-10T15:23:37Z")
when I try to withdrawal to my mastercard a message pops up for me written in it " We’re sorry but this card number cannot be used to recieve payouts please try another card or contact customer services for assistance" please help me ---
**Author:** ![apraxia-accinge-2](https://avatars.discourse-cdn.com/v4/letter/a/8797f3/32.png) [@apraxia-accinge-2](https://community.deriv.com/u/apraxia-accinge-2)\ **Post date:** [August 10, 2020, 7:13pm UTC](https://community.deriv.com/t/cant-withdrawal/2188/2 "2020-08-10T19:13:21Z")
when I try to withdrawal to my MasterCard a message pops up for me written in it " We’re sorry but this card number cannot be used to receive payouts please try another card or contact customer services for assistance" please help me ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [January 7, 2022, 9:10am UTC](https://community.deriv.com/t/cant-withdrawal/2188/3 "2022-01-07T09:10:39Z")
Hi @apraxia-accinge-2, we regret to inform you that MasterCard withdrawal is only available to clients residing in the United Kingdom due to our card processor limitation. You may refer to more information on our article via this [MasterCard Withdrawal Issue](https://community.deriv.com/t/mastercard-withdrawal-issue/27227)