# Card declined

**URL:** <https://community.deriv.com/t/card-declined/2937>\
**Category:** General Discussion\
**Created:** [August 18, 2020, 9:44am UTC](https://community.deriv.com/t/card-declined/2937 "2020-08-18T09:44:44Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![chiffer-accoast-2](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@chiffer-accoast-2](https://community.deriv.com/u/chiffer-accoast-2)\
**Post date:** [August 18, 2020, 9:44am UTC](https://community.deriv.com/t/card-declined/2937/1 "2020-08-18T09:44:44Z")

</div>

What must i do to get past this cause its the first time im using this card but it shows me this Transaction was not successful  
Please note, multiple attempts have been made to process your transaction.

Unfortunately, these attempts have been unsuccessful and your payment has not been processed.

Please utilise an alternative payment method and try again.

---

<div class="post-metadata">

**Author:** ![acerous-acolyte-2](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@acerous-acolyte-2](https://community.deriv.com/u/acerous-acolyte-2)\
**Post date:** [July 7, 2021, 8:33pm UTC](https://community.deriv.com/t/card-declined/2937/2 "2021-07-07T20:33:57Z")

</div>

I facing the same problem tooo