# cashier blocked

**URL:** <https://community.deriv.com/t/cashier-blocked/13429>\
**Category:** General Discussion\
**Created:** [July 24, 2021, 8:16am UTC](https://community.deriv.com/t/cashier-blocked/13429 "2021-07-24T08:16:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![blendes-aclinal-2](https://avatars.discourse-cdn.com/v4/letter/b/7cd45c/32.png) [@blendes-aclinal-2](https://community.deriv.com/u/blendes-aclinal-2)\
**Post date:** [July 24, 2021, 8:16am UTC](https://community.deriv.com/t/cashier-blocked/13429/1 "2021-07-24T08:16:40Z")

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my cashier is blocked and live chat am communicating with a bot that can not assist me, i have not received any email regarding this matter. can i withdraw my profits i need to pay my rent. Just hope i am not scammed

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**Author:** ![affreux-adsmith-2](https://avatars.discourse-cdn.com/v4/letter/a/c68b51/32.png) [@affreux-adsmith-2](https://community.deriv.com/u/affreux-adsmith-2)\
**Post date:** [April 14, 2024, 4:08pm UTC](https://community.deriv.com/t/cashier-blocked/13429/2 "2024-04-14T16:08:30Z")

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Same thing happen with me, they not replying since 12 hrs

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**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [April 16, 2024, 1:03pm UTC](https://community.deriv.com/t/cashier-blocked/13429/3 "2024-04-16T13:03:12Z")

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Hello @affreux-adsmith-2,

We’re truly sorry for the inconvenience.

To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat.

We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![affreux-adsmith-2](https://avatars.discourse-cdn.com/v4/letter/a/c68b51/32.png) [@affreux-adsmith-2](https://community.deriv.com/u/affreux-adsmith-2)\
**Post date:** [April 16, 2024, 2:10pm UTC](https://community.deriv.com/t/cashier-blocked/13429/4 "2024-04-16T14:10:42Z")

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i already raised a ticket for it & do many times live chat … but there is no response from your side

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [April 17, 2024, 4:49am UTC](https://community.deriv.com/t/cashier-blocked/13429/5 "2024-04-17T04:49:34Z")

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Hello @affreux-adsmith-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. The relevant team is currently checking your case and will reply you via the same email. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.