# cashier lock, Account address verification completed 2 times ,

**URL:** <https://community.deriv.com/t/cashier-lock-account-address-verification-completed-2-times/29313>\
**Category:** General Discussion\
**Created:** [April 23, 2022, 7:21am UTC](https://community.deriv.com/t/cashier-lock-account-address-verification-completed-2-times/29313 "2022-04-23T07:21:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bagpipe-acylase-2](https://avatars.discourse-cdn.com/v4/letter/b/258eb7/32.png) [@bagpipe-acylase-2](https://community.deriv.com/u/bagpipe-acylase-2)\
**Post date:** [April 23, 2022, 7:21am UTC](https://community.deriv.com/t/cashier-lock-account-address-verification-completed-2-times/29313/1 "2022-04-23T07:21:46Z")

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cashier lock for address verification, i had completed 2 times account verification still my cashier not unlock

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**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [April 26, 2022, 5:54am UTC](https://community.deriv.com/t/cashier-lock-account-address-verification-completed-2-times/29313/2 "2022-04-26T05:54:59Z")

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Dear @bagpipe-acylase-2, thank you for joining the community! For better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible

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**Author:** ![advisee-airpack-2](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@advisee-airpack-2](https://community.deriv.com/u/advisee-airpack-2)\
**Post date:** [April 14, 2024, 6:02pm UTC](https://community.deriv.com/t/cashier-lock-account-address-verification-completed-2-times/29313/3 "2024-04-14T18:02:12Z")

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Live chat never helps, my cashier is also locked and everytime the reply is that case is escalated to relevant team that never solved the issue although I got mail from deriv that address proof is verified. My cashier is still locked

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [April 17, 2024, 4:47am UTC](https://community.deriv.com/t/cashier-lock-account-address-verification-completed-2-times/29313/4 "2024-04-17T04:47:32Z")

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Hi @advisee-airpack-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!

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