# Cashier Locked for DAYS **URL:** \ **Category:** FAQ\ **Created:** [June 6, 2024, 5:55am UTC](https://community.deriv.com/t/cashier-locked-for-days/86948 "2024-06-06T05:55:51Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![alkalin-ajitter-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/alkalin-ajitter-2/32/7174_2.png) [@alkalin-ajitter-2](https://community.deriv.com/u/alkalin-ajitter-2)\ **Post date:** [June 6, 2024, 5:55am UTC](https://community.deriv.com/t/cashier-locked-for-days/86948/1 "2024-06-06T05:55:51Z")
My cashier has been locked for 4 days now - even after submitting all docs. I have replied on the mail to get an update - nothing received. I have been on the live chat that is useless - they just say wait!!! ---
**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Post date:** [June 6, 2024, 6:45am UTC](https://community.deriv.com/t/cashier-locked-for-days/86948/2 "2024-06-06T06:45:49Z")
Dear @alkalin-ajitter-2 We regret to note this and we appreciated your given opportunity for us to investigate your feedback further and be assured that our team has reached out to you via email for more information.Please submit all the documents requested via this same email. We will proceed accordingly once we receive those documents. ---
**Author:** ![abjures-agrizes-2](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@abjures-agrizes-2](https://community.deriv.com/u/abjures-agrizes-2)\ **Post date:** [July 1, 2024, 5:39pm UTC](https://community.deriv.com/t/cashier-locked-for-days/86948/3 "2024-07-01T17:39:28Z")
Something happening to me now ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [July 2, 2024, 10:40am UTC](https://community.deriv.com/t/cashier-locked-for-days/86948/4 "2024-07-02T10:40:51Z")
Hi @abjures-agrizes-2, we hope you are doing well. We are sorry to hear that your cashier is locked. However, our team has contacted you regarding your case via the email M0GT5. Kindly respond to that email and provide the documents requested, so that we can assist you accordingly. Thank you. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![ageisms-abortus-2](https://avatars.discourse-cdn.com/v4/letter/a/e47774/32.png) [@ageisms-abortus-2](https://community.deriv.com/u/ageisms-abortus-2)\ **Post date:** [July 2, 2024, 10:49am UTC](https://community.deriv.com/t/cashier-locked-for-days/86948/5 "2024-07-02T10:49:22Z")
You’ve caused me shelter and cold nights in the streets because I couldn’t pay my rent and now you trying to scam me out of what mine No one will scam me my money. That won’t happen. Trust me, I swear with my whole life. I will kill for my money Try scamming me out of my funds. This company stop operating, trust me. It’s a promise. People will die. That is a promise Or I will come to your offices and there will be war. Itself been many days now. ---
**Author:** ![bespray-alcidae-2](https://avatars.discourse-cdn.com/v4/letter/b/87869e/32.png) [@bespray-alcidae-2](https://community.deriv.com/u/bespray-alcidae-2)\ **Post date:** [September 29, 2024, 12:06am UTC](https://community.deriv.com/t/cashier-locked-for-days/86948/6 "2024-09-29T00:06:23Z")
My cashier was locked. I really want to sent an email not the live chat which has not been helpful. ---
**Author:** ![Ridzuan\_deriv](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Ridzuan\_deriv](https://community.deriv.com/u/Ridzuan_deriv)\ **Post date:** [September 29, 2024, 1:48am UTC](https://community.deriv.com/t/cashier-locked-for-days/86948/7 "2024-09-29T01:48:12Z")
Dear @bespray-alcidae-2 , thank you for joining the community! We regret to note this. However, we need to check your issue further. Therefore, kindly contact us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![araneus-amautik-2](https://avatars.discourse-cdn.com/v4/letter/a/e47c2d/32.png) [@araneus-amautik-2](https://community.deriv.com/u/araneus-amautik-2)\ **Post date:** [March 30, 2026, 11:50pm UTC](https://community.deriv.com/t/cashier-locked-for-days/86948/8 "2026-03-30T23:50:33Z")
Mine has been locked for 3 days and isnt open