# Cashier locked-Payment agent account

**URL:** <https://community.deriv.com/t/cashier-locked-payment-agent-account/87744>\
**Category:** Payment Agent\
**Created:** [January 2, 2025, 2:12pm UTC](https://community.deriv.com/t/cashier-locked-payment-agent-account/87744 "2025-01-02T14:12:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![arylide-abusing-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/arylide-abusing-2/32/7997_2.png) [@arylide-abusing-2](https://community.deriv.com/u/arylide-abusing-2)\
**Post date:** [January 2, 2025, 2:12pm UTC](https://community.deriv.com/t/cashier-locked-payment-agent-account/87744/1 "2025-01-02T14:12:37Z")

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My cashier has been locked for more than 14days, I am a payment agent and submitted what was requested of me by Deriv under ticket number 4EYB87 but still no response of feedback of how far the ticket has gone. Kindly unlock my account

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**Author:** ![Ridzuan\_deriv](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Ridzuan\_deriv](https://community.deriv.com/u/Ridzuan_deriv)\
**Post date:** [January 6, 2025, 3:49am UTC](https://community.deriv.com/t/cashier-locked-payment-agent-account/87744/2 "2025-01-06T03:49:24Z")

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Hi @arylide-abusing-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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<div class="post-metadata">

**Author:** ![arylide-abusing-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/arylide-abusing-2/32/7997_2.png) [@arylide-abusing-2](https://community.deriv.com/u/arylide-abusing-2)\
**Post date:** [March 7, 2025, 6:40am UTC](https://community.deriv.com/t/cashier-locked-payment-agent-account/87744/3 "2025-03-07T06:40:05Z")

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See support ticket here

2XTWTU

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [March 14, 2025, 7:12pm UTC](https://community.deriv.com/t/cashier-locked-payment-agent-account/87744/4 "2025-03-14T19:12:22Z")

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Dear @arylide-abusing-2, thank you for joining the community! We regret to note this. However, we would need to check further on your issue.

Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.