# Cashier locked since aug 2024

**URL:** <https://community.deriv.com/t/cashier-locked-since-aug-2024/87641>\
**Category:** General Discussion\
**Created:** [November 30, 2024, 7:27am UTC](https://community.deriv.com/t/cashier-locked-since-aug-2024/87641 "2024-11-30T07:27:13Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![balonea-alkamin-1](https://avatars.discourse-cdn.com/v4/letter/b/8797f3/32.png) [@balonea-alkamin-1](https://community.deriv.com/u/balonea-alkamin-1)\
**Post date:** [November 30, 2024, 7:27am UTC](https://community.deriv.com/t/cashier-locked-since-aug-2024/87641/1 "2024-11-30T07:27:13Z")

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Hi my cashier is locked since aug 2024, i was asked for thr proofs and affidevits , i provided then deriv support told me for mock interview in 15 days and its been 3 months they just replied due to unforseen circumstances we couldent able to take mock interview, we will contact u soon and uptil now they are not replying. i am doing trading which is of no use deriv is getting commission through my trading but i cant take my money which bread m butter of my family…whats the use of getting customer service award 2024 when m not getting any response