# Cashier locked **URL:** \ **Category:** Payments & Transactions\ **Created:** [April 1, 2021, 2:00pm UTC](https://community.deriv.com/t/cashier-locked/6761 "2021-04-01T14:00:33Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![cantier-acetiam-2](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@cantier-acetiam-2](https://community.deriv.com/u/cantier-acetiam-2)\ **Post date:** [April 1, 2021, 2:00pm UTC](https://community.deriv.com/t/cashier-locked/6761/1 "2021-04-01T14:00:33Z")
Why is my cashier locked and how do i unlock it ---
**Author:** ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli)\ **Post date:** [April 7, 2021, 5:17am UTC](https://community.deriv.com/t/cashier-locked/6761/2 "2021-04-07T05:17:07Z")
If your cashier is locked we would have emailed you. Please check your email or contact us via [LiveChat](https://deriv.com/contact-us/?is_livechat_open=true) for us to assist you. ---
**Author:** ![chicken-acerate-2](https://avatars.discourse-cdn.com/v4/letter/c/6de8d8/32.png) [@chicken-acerate-2](https://community.deriv.com/u/chicken-acerate-2)\ **Post date:** [April 17, 2021, 12:35am UTC](https://community.deriv.com/t/cashier-locked/6761/3 "2021-04-17T00:35:46Z")
My withdrawal has been locked and I need it to be opened ---
**Author:** ![chenica-acerose-2](https://avatars.discourse-cdn.com/v4/letter/c/da6949/32.png) [@chenica-acerose-2](https://community.deriv.com/u/chenica-acerose-2)\ **Post date:** [April 20, 2021, 5:39pm UTC](https://community.deriv.com/t/cashier-locked/6761/4 "2021-04-20T17:39:51Z")
Please help how to un lack your cashier ---
**Author:** ![ancilia-achaque-2](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@ancilia-achaque-2](https://community.deriv.com/u/ancilia-achaque-2)\ **Post date:** [May 16, 2021, 9:08am UTC](https://community.deriv.com/t/cashier-locked/6761/5 "2021-05-16T09:08:59Z")
hi Nazeem - so how long before they enable it again - i did verify my account with Deriv. ---
**Author:** ![Taiwo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/taiwo/32/901_2.png) [@Taiwo](https://community.deriv.com/u/Taiwo)\ **Post date:** [May 19, 2021, 12:40am UTC](https://community.deriv.com/t/cashier-locked/6761/6 "2021-05-19T00:40:58Z")
Hello, I just got a sudden notification that my cashier is locked and that I will receive a mail but I have not received any e-mail. Kindly let me know how to go about unlocking it ---
**Author:** ![chetnik-achkans-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/chetnik-achkans-2/32/902_2.png) [@chetnik-achkans-2](https://community.deriv.com/u/chetnik-achkans-2)\ **Post date:** [May 19, 2021, 12:56am UTC](https://community.deriv.com/t/cashier-locked/6761/7 "2021-05-19T00:56:01Z")
Me too. No email received and i don’t know what to do. ---
**Author:** ![bhistis-abricot-2](https://avatars.discourse-cdn.com/v4/letter/b/bb73d2/32.png) [@bhistis-abricot-2](https://community.deriv.com/u/bhistis-abricot-2)\ **Post date:** [May 19, 2021, 12:57am UTC](https://community.deriv.com/t/cashier-locked/6761/8 "2021-05-19T00:57:29Z")
me too no email received. my deposit & withdrawal locked ---
**Author:** ![bhistis-abricot-2](https://avatars.discourse-cdn.com/v4/letter/b/bb73d2/32.png) [@bhistis-abricot-2](https://community.deriv.com/u/bhistis-abricot-2)\ **Post date:** [May 19, 2021, 12:59am UTC](https://community.deriv.com/t/cashier-locked/6761/9 "2021-05-19T00:59:39Z")
not finishing. so how unlocked withdraw and deposit ---
**Author:** ![achymia-adlumin-1](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@achymia-adlumin-1](https://community.deriv.com/u/achymia-adlumin-1)\ **Post date:** [May 24, 2021, 5:22pm UTC](https://community.deriv.com/t/cashier-locked/6761/10 "2021-05-24T17:22:37Z")
meu telefone mudou 19984481185 ---
**Author:** ![bevomit-abortus-2](https://avatars.discourse-cdn.com/v4/letter/b/d6d6ee/32.png) [@bevomit-abortus-2](https://community.deriv.com/u/bevomit-abortus-2)\ **Post date:** [May 29, 2021, 11:01pm UTC](https://community.deriv.com/t/cashier-locked/6761/11 "2021-05-29T23:01:30Z")
My cashier is blocked how can you help me unlock it ---
**Author:** ![althing-acreage-2](https://avatars.discourse-cdn.com/v4/letter/a/dec6dc/32.png) [@althing-acreage-2](https://community.deriv.com/u/althing-acreage-2)\ **Post date:** [September 1, 2021, 6:52pm UTC](https://community.deriv.com/t/cashier-locked/6761/12 "2021-09-01T18:52:33Z")
I have uploaded my documents but still account is not verified and its almost 5 days. My money is locked and withdraw disable. What should I do? ---
**Author:** ![bulwark-adenyls-2](https://avatars.discourse-cdn.com/v4/letter/b/b2d939/32.png) [@bulwark-adenyls-2](https://community.deriv.com/u/bulwark-adenyls-2)\ **Post date:** [July 20, 2023, 2:46pm UTC](https://community.deriv.com/t/cashier-locked/6761/13 "2023-07-20T14:46:26Z")
hi did they remove the lock on your cashier or it was for good beacuase for 2 weeks have passed and they just telling me that you got wait for relevant team, ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [July 25, 2023, 3:11am UTC](https://community.deriv.com/t/cashier-locked/6761/14 "2023-07-25T03:11:10Z")
Dear @bulwark-adenyls-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![absents-aidance-2](https://avatars.discourse-cdn.com/v4/letter/a/c2a13f/32.png) [@absents-aidance-2](https://community.deriv.com/u/absents-aidance-2)\ **Post date:** [May 20, 2024, 11:03pm UTC](https://community.deriv.com/t/cashier-locked/6761/15 "2024-05-20T23:03:38Z")
My cashiers is locking I need help please ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [May 21, 2024, 1:17pm UTC](https://community.deriv.com/t/cashier-locked/6761/16 "2024-05-21T13:17:07Z")
Hello @absents-aidance-2 , We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![bemauls-adversa-2](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@bemauls-adversa-2](https://community.deriv.com/u/bemauls-adversa-2)\ **Post date:** [June 3, 2024, 7:22pm UTC](https://community.deriv.com/t/cashier-locked/6761/17 "2024-06-03T19:22:10Z")
My cashier also locked relevent team not replaying ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [June 5, 2024, 5:36am UTC](https://community.deriv.com/t/cashier-locked/6761/18 "2024-06-05T05:36:17Z")
Hi @bemauls-adversa-2, thank you for joining our community! In regards to your account, kindly be informed that our team will get back to you via the email sent as soon as we can. We apologize for the inconvenience is this causing you. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![ageisms-abortus-2](https://avatars.discourse-cdn.com/v4/letter/a/e47774/32.png) [@ageisms-abortus-2](https://community.deriv.com/u/ageisms-abortus-2)\ **Post date:** [July 2, 2024, 10:50am UTC](https://community.deriv.com/t/cashier-locked/6761/19 "2024-07-02T10:50:32Z")
You’ve caused me shelter and cold nights in the streets because I couldn’t pay my rent and now you trying to scam me out of what mine No one will scam me my money. That won’t happen. Trust me, I swear with my whole life. I will kill for my money Try scamming me out of my funds. This company stop operating, trust me. It’s a promise. People will die. That is a promise Or I will come to your offices and there will be war. ---
**Author:** ![bogwood-aechmea-2](https://avatars.discourse-cdn.com/v4/letter/b/ed8c4c/32.png) [@bogwood-aechmea-2](https://community.deriv.com/u/bogwood-aechmea-2)\ **Post date:** [December 1, 2024, 8:14am UTC](https://community.deriv.com/t/cashier-locked/6761/20 "2024-12-01T08:14:03Z")
They did the same to me, did you ever receive your money?