# cashier/payment issue

**URL:** <https://community.deriv.com/t/cashier-payment-issue/87630>\
**Category:** General Discussion\
**Created:** [November 25, 2024, 2:38pm UTC](https://community.deriv.com/t/cashier-payment-issue/87630 "2024-11-25T14:38:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![charets-akhyana-2](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@charets-akhyana-2](https://community.deriv.com/u/charets-akhyana-2)\
**Post date:** [November 25, 2024, 2:38pm UTC](https://community.deriv.com/t/cashier-payment-issue/87630/1 "2024-11-25T14:38:26Z")

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I funded the incorrect account. Now my cashier is locked, and my sister’s cashier is also locked. Can someone please assist?

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [November 26, 2024, 7:59am UTC](https://community.deriv.com/t/cashier-payment-issue/87630/2 "2024-11-26T07:59:42Z")

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Hi, @charets-akhyana-2 . Thank you for reaching out to us. Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: 31LHZ. We recommend you refer to the email sent to you for more clarification.

We hope the above information is helpful. Thank you.