# Cashier still blocked after my documents were verified **URL:** \ **Category:** General Discussion\ **Created:** [June 13, 2021, 5:58am UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801 "2021-06-13T05:58:09Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![blacked-acinuni-2](https://avatars.discourse-cdn.com/v4/letter/b/9de053/32.png) [@blacked-acinuni-2](https://community.deriv.com/u/blacked-acinuni-2)\ **Post date:** [June 13, 2021, 5:58am UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/1 "2021-06-13T05:58:10Z")
My cashier was locked so I sent my proof of identity and my proof of addresses and has been verified but my cashier is still locked ---
**Author:** ![abscond-aclydes-2](https://avatars.discourse-cdn.com/v4/letter/a/eb8c5e/32.png) [@abscond-aclydes-2](https://community.deriv.com/u/abscond-aclydes-2)\ **Post date:** [June 13, 2021, 4:01pm UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/2 "2021-06-13T16:01:04Z")
bro how much did u make when they made u do kyc? an estimate is fine ---
**Author:** ![borshch-acetins-2](https://avatars.discourse-cdn.com/v4/letter/b/bc79bd/32.png) [@borshch-acetins-2](https://community.deriv.com/u/borshch-acetins-2)\ **Post date:** [June 28, 2021, 1:08pm UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/3 "2021-06-28T13:08:35Z")
my cashier is still lock after i have sent my proof of my identity please what should i do ---
**Author:** ![chiopin-achenes-2](https://avatars.discourse-cdn.com/v4/letter/c/3be4f8/32.png) [@chiopin-achenes-2](https://community.deriv.com/u/chiopin-achenes-2)\ **Post date:** [June 28, 2021, 9:59pm UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/4 "2021-06-28T21:59:50Z")
Please my account has been locked since last week and I want to withdraw money from it last week cause I really need money, you requested for my details and I send it to you last week, so what’s going on. Please talk to me ---
**Author:** ![aerogun-aclinal-2](https://avatars.discourse-cdn.com/v4/letter/a/8e8cbc/32.png) [@aerogun-aclinal-2](https://community.deriv.com/u/aerogun-aclinal-2)\ **Post date:** [July 5, 2021, 3:59am UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/7 "2021-07-05T03:59:37Z")
Hy my account is blocked even after I have send my documents ---
**Author:** ![availer-acomous-2](https://avatars.discourse-cdn.com/v4/letter/a/ce73a5/32.png) [@availer-acomous-2](https://community.deriv.com/u/availer-acomous-2)\ **Post date:** [July 5, 2021, 9:11pm UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/8 "2021-07-05T21:11:12Z")
how to send documents? my account is also locked ---
**Author:** ![clerisy-abysmal-2](https://avatars.discourse-cdn.com/v4/letter/c/9de0a6/32.png) [@clerisy-abysmal-2](https://community.deriv.com/u/clerisy-abysmal-2)\ **Post date:** [July 8, 2021, 4:11am UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/9 "2021-07-08T04:11:02Z")
what do i do if my cashier is blocked meanwhile my documents are verified??? ---
**Author:** ![cleanup-aclinic-2](https://avatars.discourse-cdn.com/v4/letter/c/43a26b/32.png) [@cleanup-aclinic-2](https://community.deriv.com/u/cleanup-aclinic-2)\ **Post date:** [July 8, 2021, 3:31pm UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/10 "2021-07-08T15:31:50Z")
Efectivamente tengo mi cajero bloqueado aun cuando ya cargué en la plataforma mis documentos y selfie. Mi cuenta en un principio se fondeó desde el skrill de un amigo (doctorcliver) ya que para esa fecha no tenía monedero de skrill ni de airtm, él me hizo un favor de hacerlo pero no pensamos que sería un problema! !.. luego pude abrir Airtm y verificarlo y es por eso que solo estoy utilizando mi propio Airtm, de verdad mil disculpas, espero puedan ayudarme a solucionar esta situación y me desbloqueen el cajero. gracias![👍] ---
**Author:** ![breccia-acidity-2](https://avatars.discourse-cdn.com/v4/letter/b/5e9695/32.png) [@breccia-acidity-2](https://community.deriv.com/u/breccia-acidity-2)\ **Post date:** [July 11, 2021, 9:47pm UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/11 "2021-07-11T21:47:05Z")
My cashier also is still locked after verification ---
**Author:** ![alantic-abysmal-2](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@alantic-abysmal-2](https://community.deriv.com/u/alantic-abysmal-2)\ **Post date:** [August 15, 2021, 6:02am UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/12 "2021-08-15T06:02:40Z")
Hii when I try to login it says Authorization failed. ---
**Author:** ![boomlet-accurst-2](https://avatars.discourse-cdn.com/v4/letter/b/6f9a4e/32.png) [@boomlet-accurst-2](https://community.deriv.com/u/boomlet-accurst-2)\ **Post date:** [October 9, 2021, 7:54am UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/13 "2021-10-09T07:54:50Z")
I have the same problem but no feed back from derive ---
**Author:** ![acuerdo-acridic-2](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@acuerdo-acridic-2](https://community.deriv.com/u/acuerdo-acridic-2)\ **Post date:** [October 14, 2021, 8:43pm UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801/14 "2021-10-14T20:43:33Z")
My cashier is still blocked even after being verified