# cashier unlock **URL:** \ **Category:** General Discussion\ **Created:** [August 7, 2021, 1:41pm UTC](https://community.deriv.com/t/cashier-unlock/14582 "2021-08-07T13:41:41Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![carryon-accusal-2](https://avatars.discourse-cdn.com/v4/letter/c/b77776/32.png) [@carryon-accusal-2](https://community.deriv.com/u/carryon-accusal-2)\ **Post date:** [August 7, 2021, 1:41pm UTC](https://community.deriv.com/t/cashier-unlock/14582/1 "2021-08-07T13:41:41Z")
how long it takes to unlock cashier after submitting identity doc and proof of address? ---
**Author:** ![bugbite-acritan-2](https://avatars.discourse-cdn.com/v4/letter/b/7ba0ec/32.png) [@bugbite-acritan-2](https://community.deriv.com/u/bugbite-acritan-2)\ **Post date:** [October 4, 2021, 6:51am UTC](https://community.deriv.com/t/cashier-unlock/14582/2 "2021-10-04T06:51:48Z")
How did you submitted ur identity document ---
**Author:** ![beghard-acridin-2](https://avatars.discourse-cdn.com/v4/letter/b/94ad74/32.png) [@beghard-acridin-2](https://community.deriv.com/u/beghard-acridin-2)\ **Post date:** [November 5, 2021, 6:08am UTC](https://community.deriv.com/t/cashier-unlock/14582/3 "2021-11-05T06:08:10Z")
Sir I send I’d Picture and bank statement picture to identify my account ---
**Author:** ![barlock-achaean-2](https://avatars.discourse-cdn.com/v4/letter/b/7bcc69/32.png) [@barlock-achaean-2](https://community.deriv.com/u/barlock-achaean-2)\ **Post date:** [May 13, 2022, 9:17am UTC](https://community.deriv.com/t/cashier-unlock/14582/4 "2022-05-13T09:17:17Z")
I have submitted my identity documents and the cashier is still locked ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 17, 2022, 5:44am UTC](https://community.deriv.com/t/cashier-unlock/14582/5 "2022-05-17T05:44:32Z")
Hi @barlock-achaean-2 Thank you for posting in our Deriv Community. You may refer to the below article for the timeframe taken for account authentication. [Account Verification Process Timeframe](https://community.deriv.com/t/account-verification-process-timeframe/30579) For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![cicalas-advisal-2](https://avatars.discourse-cdn.com/v4/letter/c/eada6e/32.png) [@cicalas-advisal-2](https://community.deriv.com/u/cicalas-advisal-2)\ **Post date:** [December 16, 2022, 5:24am UTC](https://community.deriv.com/t/cashier-unlock/14582/6 "2022-12-16T05:24:26Z")
I am not able to make a deposit, cashier is locked, and want some account verication, but when i click were i should verify it says successfully, but its been 2days yet still locked. Can i be assisted. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [December 21, 2022, 3:46am UTC](https://community.deriv.com/t/cashier-unlock/14582/7 "2022-12-21T03:46:16Z")
Hello, @cicalas-advisal-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![cicalas-advisal-2](https://avatars.discourse-cdn.com/v4/letter/c/eada6e/32.png) [@cicalas-advisal-2](https://community.deriv.com/u/cicalas-advisal-2)\ **Post date:** [December 31, 2022, 9:52pm UTC](https://community.deriv.com/t/cashier-unlock/14582/8 "2022-12-31T21:52:27Z")
Why i get rejected when in any volume on vix 75 and other symbols? I have 10 dollars on my account but when i increase the volume the money is not enough or am i still locked, cause last i had no problem on my first deposit. What could be the problem ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 14, 2024, 10:13am UTC](https://community.deriv.com/t/cashier-unlock/14582/10 "2024-03-14T10:13:40Z")
Hi @amebous-airboat-2, We apologize for any inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! [https://deriv.com/contact\_us](https://deriv.com/contact_us) ---
**Author:** ![breares-allelic-2](https://avatars.discourse-cdn.com/v4/letter/b/e19adc/32.png) [@breares-allelic-2](https://community.deriv.com/u/breares-allelic-2)\ **Post date:** [June 2, 2025, 4:18pm UTC](https://community.deriv.com/t/cashier-unlock/14582/11 "2025-06-02T16:18:19Z")
Why in Hids name is my acc locked deriv,i was in on a trade,plss i have contacted customer centre and yet my cashuer is not open,plsssss im begging that money in there was my last chance to make a difference that i can succeed in trading,plss help me plsss 😔😭😭😭😭😭😭😭😭😭😭😭