# Change home addess **URL:** \ **Category:** FAQ\ **Created:** [January 20, 2023, 10:47am UTC](https://community.deriv.com/t/change-home-addess/44265 "2023-01-20T10:47:07Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![averral-admixes-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@averral-admixes-2](https://community.deriv.com/u/averral-admixes-2)\ **Post date:** [January 20, 2023, 10:47am UTC](https://community.deriv.com/t/change-home-addess/44265/1 "2023-01-20T10:47:07Z")
Hello I am unable to change my home address before submitting my proof of residence. It has not been verified before. Could anyone guide me please. ---
**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Post date:** [January 20, 2023, 10:52am UTC](https://community.deriv.com/t/change-home-addess/44265/2 "2023-01-20T10:52:45Z")
Dear Averral, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. [Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/) Regards, [Deriv.com](http://deriv.com/) ---
**Author:** ![averral-admixes-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@averral-admixes-2](https://community.deriv.com/u/averral-admixes-2)\ **Post date:** [January 20, 2023, 10:55am UTC](https://community.deriv.com/t/change-home-addess/44265/3 "2023-01-20T10:55:07Z")
The live chat keeps connecting me to a Bot with an automated service without any success. Please advise me… ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [January 20, 2023, 4:51pm UTC](https://community.deriv.com/t/change-home-addess/44265/4 "2023-01-20T16:51:05Z")
Dear @averral-admixes-2, kindly note that, in Live Chat, before you are directed to an agent to be assisted in real time, you are first assisted by a robot so your issue can be addressed to the relevant department. We inform you that the waiting time will depend on the queue of customers in attendance. We recommend you that you try to contact us again via [Live Chat or Whatsapp](https://deriv.com/contact_us) to be assisted by one of our agents in real time. ---
**Author:** ![arborer-adapter-2](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@arborer-adapter-2](https://community.deriv.com/u/arborer-adapter-2)\ **Post date:** [February 11, 2023, 10:45pm UTC](https://community.deriv.com/t/change-home-addess/44265/5 "2023-02-11T22:45:14Z")
Hello Deriv community I’m having the same problem as @averral-admixes-2, the platform has requested for my proof of residence and I moved out from my old apartment months ago, it doesn’t allow me to change my address to the new one and when I try to get in contact with you via Live-chat or WhatsApp it doesn’t let me continue the process with a live person, the Bots always end up being useless and just closes the chat, there’s no option to get in contact with a live agent. I need to change my address so I can upload a Propper proof of residence which corresponds to my new address, please advice me and @averral-admixes-2 how to proceed, since the Bots don’t allow to get further assistance and you don’t give us a medium to get in touch. I’ll wait for your answer, Thanks 🙂 ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [February 13, 2023, 11:04am UTC](https://community.deriv.com/t/change-home-addess/44265/6 "2023-02-13T11:04:35Z")
Hello @arborer-adapter-2. Welcome to the community! Kindly note that, in live chat, before you are directed to an agent to be assisted in real-time, you are first assisted by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the number of customers in attendance. You can refer to the following article for more information. > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind.