# Change withdrawal method from crypto to payment agent **URL:** \ **Category:** General Discussion\ **Created:** [December 26, 2022, 12:50pm UTC](https://community.deriv.com/t/change-withdrawal-method-from-crypto-to-payment-agent/42197 "2022-12-26T12:50:36Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Dennis123](https://avatars.discourse-cdn.com/v4/letter/d/f14d63/32.png) [@Dennis123](https://community.deriv.com/u/Dennis123)\ **Post date:** [December 26, 2022, 12:50pm UTC](https://community.deriv.com/t/change-withdrawal-method-from-crypto-to-payment-agent/42197/1 "2022-12-26T12:50:36Z")
How do i contact live chat, i want to change my withdrawal method, normally i use a payment agent to deposit but recently i used crypto to deposit myself, now i ama trying to withdraw andd they say i must usee the same deposit method or contact live chat to change it, so how do i change it ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [December 26, 2022, 2:17pm UTC](https://community.deriv.com/t/change-withdrawal-method-from-crypto-to-payment-agent/42197/2 "2022-12-26T14:17:12Z")
Dear @Dennis123, thank you for joining the community. Note that, in live chat, before you are directed to an agent to be assisted in real time, you are first assisted by a robot. We inform you that the waiting time will depend on the queue of customers in attendance. You can also choose to send an email via live chat and one of our agents will contact you as soon as possible. To be assisted via Live Chat you can click on the contact information below, scroll down until you see the Live Chat icon on the right bottom part of your screen. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind.