# Changing personal details✌🏻 **URL:** \ **Category:** General Discussion\ **Created:** [March 14, 2023, 8:51pm UTC](https://community.deriv.com/t/changing-personal-details/49792 "2023-03-14T20:51:11Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![barlows-adversa-2](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@barlows-adversa-2](https://community.deriv.com/u/barlows-adversa-2)\ **Post date:** [March 14, 2023, 8:51pm UTC](https://community.deriv.com/t/changing-personal-details/49792/1 "2023-03-14T20:51:11Z")
I want to change my personal details… But failed ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [March 15, 2023, 1:29am UTC](https://community.deriv.com/t/changing-personal-details/49792/2 "2023-03-15T01:29:08Z")
Dear @barlows-adversa-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.108290626.1104543695.1677375086-735896514.1640585798)** > > Trading platforms designed with you in mind. ---
**Author:** ![barlows-adversa-2](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@barlows-adversa-2](https://community.deriv.com/u/barlows-adversa-2)\ **Post date:** [March 15, 2023, 7:54am UTC](https://community.deriv.com/t/changing-personal-details/49792/3 "2023-03-15T07:54:24Z")
Goodmorning, I want to change my name and other details ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [March 15, 2023, 11:43am UTC](https://community.deriv.com/t/changing-personal-details/49792/4 "2023-03-15T11:43:18Z")
Dear @barlows-adversa-2, Thank you for your reply. Please note that we can assist you with the update of your details information via live chat. We recommend you read the below article on how to use Live Chat to contact us. We’ll wait for you there! > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![barlows-adversa-2](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@barlows-adversa-2](https://community.deriv.com/u/barlows-adversa-2)\ **Post date:** [March 16, 2023, 4:43am UTC](https://community.deriv.com/t/changing-personal-details/49792/5 "2023-03-16T04:43:09Z")
hi, Live chat is robotized… I chated but no use ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [March 16, 2023, 2:31pm UTC](https://community.deriv.com/t/changing-personal-details/49792/6 "2023-03-16T14:31:08Z")
Hello @barlows-adversa-2, We are sorry for the inconvenience you are facing. Please note that the article we shared in our previous message shows what you need to do to contact one of our agents directly. We suggest that you take a minute to read it and follow the instructions. We inform you that the waiting time will depend on the number of clients currently being assisted.