# ChatBot **URL:** \ **Category:** General Discussion\ **Created:** [December 20, 2022, 7:46pm UTC](https://community.deriv.com/t/chatbot/41779 "2022-12-20T19:46:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![autumny-abiuret-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@autumny-abiuret-2](https://community.deriv.com/u/autumny-abiuret-2)\ **Post date:** [December 20, 2022, 7:46pm UTC](https://community.deriv.com/t/chatbot/41779/1 "2022-12-20T19:46:19Z")
How can we chat with human agents in Deriv Live Chat? The ChatBot is not giving required reply to my questions. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [December 21, 2022, 6:28am UTC](https://community.deriv.com/t/chatbot/41779/2 "2022-12-21T06:28:23Z")
Hi @autumny-abiuret-2. We’re sorry for the inconvenience you experienced. We would recommend that you request to chat with our agent upon reaching out to Live Chat support. Kindly be advised that it would depend on the queue for you to chat with the agent. Hence, we suggest that you try again contacting us via Live Chat. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![autumny-abiuret-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@autumny-abiuret-2](https://community.deriv.com/u/autumny-abiuret-2)\ **Post date:** [December 21, 2022, 2:40pm UTC](https://community.deriv.com/t/chatbot/41779/3 "2022-12-21T14:40:23Z")
Unfortunately, there is no provision for chatting with a live agent. Please, can you fix it? Isaiah ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [December 27, 2022, 8:03am UTC](https://community.deriv.com/t/chatbot/41779/4 "2022-12-27T08:03:18Z")
Hi @autumny-abiuret-2. We regret to note that. Please be advised that our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![autumny-abiuret-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@autumny-abiuret-2](https://community.deriv.com/u/autumny-abiuret-2)\ **Post date:** [December 27, 2022, 9:49am UTC](https://community.deriv.com/t/chatbot/41779/5 "2022-12-27T09:49:19Z")
Unfortunately, the Customer Support cannot be reached through Live Chat. There is no provision for that. The Bot is the only thing that answers you. Isaiah ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [December 28, 2022, 8:26am UTC](https://community.deriv.com/t/chatbot/41779/7 "2022-12-28T08:26:37Z")
Hi @autumny-abiuret-2. We’re sorry to hear that. You would need to request agent support to chat with an agent. Kindly be informed that sometimes the queue is high and that is the reason why you are unable to chat with an agent. We would recommend you try another time and request for agent support. Live Chat is our official communication platform for clients to reach our Customer Support team. You may click [here](https://deriv.com/) to chat with us. ---
**Author:** ![cenotes-aflight-2](https://avatars.discourse-cdn.com/v4/letter/c/aca169/32.png) [@cenotes-aflight-2](https://community.deriv.com/u/cenotes-aflight-2)\ **Post date:** [May 2, 2024, 7:22am UTC](https://community.deriv.com/t/chatbot/41779/8 "2024-05-02T07:22:52Z")
I have been uploading my document for verification but it’s not verified. My photo is clear and the details in the document matches those in the profile. What will I do? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [May 7, 2024, 2:26am UTC](https://community.deriv.com/t/chatbot/41779/9 "2024-05-07T02:26:18Z")
Hello @cenotes-aflight-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.