Como abrir uma reclamação no Deriv P2P

Gabriel_Deriv May 20, 2022, 9:16am #1

Olá membros da comunidade!

Veja abaixo os tipos de reclamação que você pode abrir conosco:

Se o comprador não for pago
Se o comprador for mal pago
Quando o vendedor não libera o pedido
Problemas relacionados ao pedido concluído

Se o tempo de espera de 2 horas tiver expirado para o seu pedido Deriv P2P, primeiro você deve abrir uma disputa da seguinte maneira:

Acesse seus pedidos e clique em Reclamações.

Nota importante: Pedidos com status Concluído não podem ser reclamados. Por favor, tenha muito cuidado ao concluir um pedido.

In the EU, financial products are offered by Deriv Investments (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, licensed in Malta (licence no. IS/70156) and regulated by the Malta Financial Services Authority, Triq l-Imdina, Zone 1,Central Business District, Birkirkara CBD 1010, Malta, under the Investments Services Act.

Outside the EU, financial products are offered by the following companies: Deriv (FX) Ltd, F16, Level 1, Paragon Labuan, Jalan Tun Mustapha, 87000 Labuan, Malaysia, licensed by Labuan Financial Services Authority (licence no. MB/18/0024); Deriv (BVI) Ltd, Kingston Chambers, P.O. Box 173, Road Town, Tortola, British Virgin Islands, licensed by the British Virgin Islands Financial Services Commission (licence no. SIBA/L/18/1114); Deriv (V) Ltd, 1276, Kumul Highway, Port Vila, Vanuatu, licensed and regulated by the Vanuatu Financial Services Commission; and Deriv (SVG) LLC, Hinds Buildings, Kingstown, St. Vincent and the Grenadines.

Deriv Limited - 13 Castle Street, St. Helier, JE2 3BT, Jersey - is the holding company for the above subsidiaries.

This website's services are not available in certain countries, including the USA, Canada, and Hong Kong, or to persons below 18.

CFDs are considered complex derivatives and may not be suitable for retail clients.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

The products mentioned here may be affected by changes in currency exchange rates. If you invest in these products, you may lose some or all of your investment and the value of your investment may fluctuate. You should never invest money that you cannot afford to lose and never trade with borrowed money.

Before trading in the complex financial products offered, please be sure to understand the risks involved and learn about Secure and responsible trading.