# COMPLAINT

**URL:** <https://community.deriv.com/t/complaint/26484>\
**Category:** Accounts\
**Created:** [February 6, 2022, 12:59am UTC](https://community.deriv.com/t/complaint/26484 "2022-02-06T00:59:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![carotin-acyetic-2](https://avatars.discourse-cdn.com/v4/letter/c/87869e/32.png) [@carotin-acyetic-2](https://community.deriv.com/u/carotin-acyetic-2)\
**Post date:** [February 6, 2022, 12:59am UTC](https://community.deriv.com/t/complaint/26484/1 "2022-02-06T00:59:03Z")

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I had opened a trade in Boom 300(SHORT POSITION) and was following it with trail SL… but still my position closed in big loss. even though the Trail SL was below the price. Thats a big big scam… I had faced this issue multiple times.

Recent Screen shot attached . check the last trade of boom check the entry price and check SL…

 ![WhatsApp Image 2022-02-06 at 5.08.44 AM](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/a/ac93e005a50400392b60521feebb304a05a20d98.jpeg)

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<div class="post-metadata">

**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\
**Post date:** [February 7, 2022, 10:55am UTC](https://community.deriv.com/t/complaint/26484/2 "2022-02-07T10:55:29Z")

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Hi [carotin-acyetic-2](https://community.deriv.com/u/carotin-acyetic-2),

Sorry for any inconvenience. Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve your issue as quickly as possible.  
Thank you!