# Contact support as Live Chat not working **URL:** \ **Category:** FAQ\ **Created:** [April 29, 2021, 2:35pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331 "2021-04-29T14:35:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![amalaka-accoied-2](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@amalaka-accoied-2](https://community.deriv.com/u/amalaka-accoied-2)\ **Post date:** [April 29, 2021, 2:35pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/1 "2021-04-29T14:35:29Z")
Cannot contact support. Live chat not working. Email to support is auto reply to ask forum! Cannot change currency as fully verified… it says contact support! How please? Anyone have a phone number to contact support? Or correct email address? ---
**Author:** ![chields-achiote-2](https://avatars.discourse-cdn.com/v4/letter/c/e9a140/32.png) [@chields-achiote-2](https://community.deriv.com/u/chields-achiote-2)\ **Post date:** [May 9, 2021, 11:45pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/2 "2021-05-09T23:45:40Z")
boa noite minha conta esta bloqueada por auto exlusao oque eu faso ---
**Author:** ![bigshot-abstort-2](https://avatars.discourse-cdn.com/v4/letter/b/bbe5ce/32.png) [@bigshot-abstort-2](https://community.deriv.com/u/bigshot-abstort-2)\ **Post date:** [July 23, 2021, 8:18am UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/3 "2021-07-23T08:18:29Z")
How do I re open my aacount? ---
**Author:** ![balling-acolyte-2](https://avatars.discourse-cdn.com/v4/letter/b/779978/32.png) [@balling-acolyte-2](https://community.deriv.com/u/balling-acolyte-2)\ **Post date:** [August 12, 2021, 9:04am UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/4 "2021-08-12T09:04:48Z")
Greetings, a withdrawal of 160usd I made on Monday has not been processed yet. ---
**Author:** ![anneals-accrued-2](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@anneals-accrued-2](https://community.deriv.com/u/anneals-accrued-2)\ **Post date:** [September 10, 2021, 12:31pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/5 "2021-09-10T12:31:07Z")
Pls withdrawal is locked pls unlocked for me ---
**Author:** ![caligos-acreman-2](https://avatars.discourse-cdn.com/v4/letter/c/9e8a1a/32.png) [@caligos-acreman-2](https://community.deriv.com/u/caligos-acreman-2)\ **Post date:** [September 23, 2021, 7:57pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/6 "2021-09-23T19:57:22Z")
Hey The reason that your phone is using 2GB ram you need upgrad to 3GB or 4GB ram it allows your to process mt5 ---
**Author:** ![bahnung-abrotin-2](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@bahnung-abrotin-2](https://community.deriv.com/u/bahnung-abrotin-2)\ **Post date:** [November 3, 2021, 10:24am UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/7 "2021-11-03T10:24:19Z")
Hi Admin, I can’t deposit money to Zingpay I get this error message “To deposit funds into your account using this payment method, please contact” ---
**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\ **Post date:** [January 6, 2022, 3:48pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/8 "2022-01-06T15:48:39Z")
Hi [amalaka-accoied-2](https://community.deriv.com/u/amalaka-accoied-2), First, we would like to apologise for any inconvenience caused when trying to contact us via LiveChat. It must have been a momentary issue, however we did not have any problems recently. Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat or send us an email. We will help you at the earliest. Thank you for understanding! ---
**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\ **Post date:** [January 6, 2022, 3:50pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/9 "2022-01-06T15:50:17Z")
Olá [chields-achiote-2](https://community.deriv.com/u/chields-achiote-2), Para podermos te atender melhor e também pela proteção dos dados de sua conta. Por favor, pedimos que entre em contato conosco pelo LiveChat e nossa equipe irá te auxiliar o mais rápido possível. Agradecemos a compreensão! ---
**Author:** ![afflate-acratic-2](https://avatars.discourse-cdn.com/v4/letter/a/839c29/32.png) [@afflate-acratic-2](https://community.deriv.com/u/afflate-acratic-2)\ **Post date:** [January 31, 2022, 7:45pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/10 "2022-01-31T19:45:47Z")
Deriv is a scam now stealing clients deposits even when not actively trading ---
**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\ **Post date:** [February 1, 2022, 3:50pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/11 "2022-02-01T15:50:37Z")
Hi [afflate-acratic-2](https://community.deriv.com/u/afflate-acratic-2), Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. Thank you! ---
**Author:** ![auklets-adawing-2](https://avatars.discourse-cdn.com/v4/letter/a/f04885/32.png) [@auklets-adawing-2](https://community.deriv.com/u/auklets-adawing-2)\ **Post date:** [February 2, 2022, 8:33am UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/12 "2022-02-02T08:33:59Z")
Hie, i cant seem to get the option to verify my account please assist. Thats i havent sent my ID for verification because the option is not available ---
**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\ **Post date:** [February 2, 2022, 4:30pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/13 "2022-02-02T16:30:40Z")
Hi [auklets-adawing-2](https://community.deriv.com/u/auklets-adawing-2), Please note that we will send you a notification when your account needs authentication. However, in some cases, you’ll need to complete identity and address verification. Kindly reach out to us via LiveChat on [Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/) and we will assist you to check if your account needs to be authenticated. Thank you for being part of our Deriv community! ---
**Author:** ![chitter-abscise-2](https://avatars.discourse-cdn.com/v4/letter/c/dec6dc/32.png) [@chitter-abscise-2](https://community.deriv.com/u/chitter-abscise-2)\ **Post date:** [March 8, 2022, 12:27pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/14 "2022-03-08T12:27:31Z")
hi i have a problei cant log into my account on mt5 my acc no is 375221 ---
**Author:** ![chopped-actitis-2](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@chopped-actitis-2](https://community.deriv.com/u/chopped-actitis-2)\ **Post date:** [March 21, 2022, 4:01pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/15 "2022-03-21T16:01:27Z")
Hello my cashier has been blocked please unblock for me ---
**Author:** ![causeur-abjured-2](https://avatars.discourse-cdn.com/v4/letter/c/a88e4f/32.png) [@causeur-abjured-2](https://community.deriv.com/u/causeur-abjured-2)\ **Post date:** [March 28, 2022, 6:09am UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/16 "2022-03-28T06:09:31Z")
Hi, Also couldn’t access the live chat. since my withdrawal request could not go through. Anyway to contact the support or live chat? Thanks, ---
**Author:** ![acetiam-addable-2](https://avatars.discourse-cdn.com/v4/letter/a/3ec8ea/32.png) [@acetiam-addable-2](https://community.deriv.com/u/acetiam-addable-2)\ **Post date:** [April 12, 2022, 8:46am UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/17 "2022-04-12T08:46:41Z")
Im also facing the same issue.i cant access the live chart and my withdraw isn’t process. I used a payment agent says it go through and i have been waiting for a reverse please help. @Paula ---
**Author:** ![buddles-absvolt-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/buddles-absvolt-2/32/2637_2.png) [@buddles-absvolt-2](https://community.deriv.com/u/buddles-absvolt-2)\ **Post date:** [May 22, 2022, 2:01pm UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/18 "2022-05-22T14:01:03Z")
Hi, This is my CR number CR1201797 I’m unable to make a payment agent withdrawal, I keep getting cashier error. Kindly rectify this. Been on queue with support for a while and I have 45mins to go… ![Screenshot_20220522-145359](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/b/bbac3a43d733860121ca4d8bb7cee9b4ce821ba0.png) ---
**Author:** ![batiker-acyloin-2](https://avatars.discourse-cdn.com/v4/letter/b/a5b964/32.png) [@batiker-acyloin-2](https://community.deriv.com/u/batiker-acyloin-2)\ **Post date:** [July 2, 2022, 6:01am UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/19 "2022-07-02T06:01:44Z")
I am having a problem…i created an ad selling a min order of $10 and maximum order of $10 somebody placed an order for $10 but i did not release the dollars because the person did pay…so i just found out that the order is on hold…can u help me please ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [July 4, 2022, 5:46am UTC](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331/20 "2022-07-04T05:46:20Z")
Hello, @batiker-acyloin-2 . Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/) ### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/) Regards, [Deriv.com](http://deriv.com/) [Next page](https://community.deriv.com/t/contact-support-as-live-chat-not-working/8331.md?page=2)