# Contacting support

**URL:** <https://community.deriv.com/t/contacting-support/88986>\
**Category:** General Discussion\
**Tags:** account, mt5\
**Created:** [January 12, 2026, 11:57pm UTC](https://community.deriv.com/t/contacting-support/88986 "2026-01-12T23:57:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![behoofs-altilik-2](https://avatars.discourse-cdn.com/v4/letter/b/9d8465/32.png) [@behoofs-altilik-2](https://community.deriv.com/u/behoofs-altilik-2)\
**Post date:** [January 12, 2026, 11:57pm UTC](https://community.deriv.com/t/contacting-support/88986/1 "2026-01-12T23:57:55Z")

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I made a crypto deposit in my account using the address provided and it’s been over 24 hours with no transaction reflecting in my account.. Every effort to contact support both through live chat and WhatsApp has proven abortive. Does anyone have an idea what I can do? Has anyone had similar issues? Is this company fruadulent?

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [January 14, 2026, 2:22am UTC](https://community.deriv.com/t/contacting-support/88986/2 "2026-01-14T02:22:47Z")

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Hi, @behoofs-altilik-2 We’re sorry to hear about your experience and appreciate you bringing this to our attention. Due to unusually high traffic, our live chat queue may take longer than usual at the moment. Please be assured that our team are doing their best to assist all clients as quickly as possible. We kindly encourage you to reach out to our live chat support again so our team can look into your concern and provide further assistance. Thank you for your patience and understanding.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [June 23, 2026, 4:08am UTC](https://community.deriv.com/t/contacting-support/88986/4 "2026-06-23T04:08:28Z")

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¡Gracias por unirse a la comunidad! Lamentamos escuchar eso. Sin embargo, necesitamos investigar su situación. Por lo tanto, le pedimos que nos contacte a través del chat en vivo o WhatsApp para que podamos brindarle un mejor servicio y garantizar la protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo antes posible.

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>
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