# Customer Service doesn't exist ?

**URL:** <https://community.deriv.com/t/customer-service-doesnt-exist/12600>\
**Category:** General Discussion\
**Created:** [July 12, 2021, 9:39am UTC](https://community.deriv.com/t/customer-service-doesnt-exist/12600 "2021-07-12T09:39:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![apiator-abacist-4](https://avatars.discourse-cdn.com/v4/letter/a/278dde/32.png) [@apiator-abacist-4](https://community.deriv.com/u/apiator-abacist-4)\
**Post date:** [July 12, 2021, 9:39am UTC](https://community.deriv.com/t/customer-service-doesnt-exist/12600/1 "2021-07-12T09:39:44Z")

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Joined deriv because I wanted to trade synthetic indices on mt5 , however the option to open such account isn’t available to me for some reason ?

Already submitted my documents and no issues with that , my account is limited to £100 staked per 30 days, contacted to request a removal of this limit , no answer from them ?

Chat always unavailable and don’t reply to emails …

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**Author:** ![caracol-abrotin-2](https://avatars.discourse-cdn.com/v4/letter/c/ee7513/32.png) [@caracol-abrotin-2](https://community.deriv.com/u/caracol-abrotin-2)\
**Post date:** [July 12, 2021, 5:59pm UTC](https://community.deriv.com/t/customer-service-doesnt-exist/12600/2 "2021-07-12T17:59:41Z")

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I made a similar post about being no way to reach deriv. they have removed there numbers and support emails i find this very suspicious

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**Author:** ![apiator-abacist-4](https://avatars.discourse-cdn.com/v4/letter/a/278dde/32.png) [@apiator-abacist-4](https://community.deriv.com/u/apiator-abacist-4)\
**Post date:** [July 12, 2021, 6:24pm UTC](https://community.deriv.com/t/customer-service-doesnt-exist/12600/3 "2021-07-12T18:24:23Z")

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Yes I just want to make the most out of their services and instead face a series of barriers and no support so yeah not sure I’ll hand around waiting long tbh.