# DBot Diagnose Steps
**URL:** https://community.deriv.com/t/dbot-diagnose-steps/38114
**Category:** Deriv Bot
**Tags:** dbot
**Created:** [October 19, 2022, 8:30am UTC](https://community.deriv.com/t/dbot-diagnose-steps/38114 "2022-10-19T08:30:17Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)
#### Post date: [October 19, 2022, 8:30am UTC](https://community.deriv.com/t/dbot-diagnose-steps/38114/1 "2022-10-19T08:30:17Z")
Hi Deriv Community,
Please refer to the guidelines below if you encounter an issue with the Bot:
### **Bot Cannot Load**
- Was the Bot downloaded from someone else (_a developer_)?
- If **Yes** : The Bot might not be compatible with your account. Contact the developer for further assistance.
- If **No** (the Bot was built by yourself): Download and save the **XML** file, then contact us at [Live chat](https://deriv.com/contact_us/?is_livechat_open=true), and provide us the file for further investigation.
Here’s how you can obtain the XML file from your workspace:
> [@Steps to save strategy in Dbot](https://community.deriv.com/t/steps-to-save-strategy-in-dbot/38099):
>
> Hi Deriv Community, Once you’re ready with your strategy in Dbot, here’s how you can save it. Click on the floppy_disk ‘Save’ icon which can be found on the toolbar at the top of the workspace. You can choose to save it to your local computer or to your Google Drive. Your strategy will be saved in XML format. At this point, you will have the option to save on your local computer or Google Drive. Saving to your computer To save on your computer, you can insert your strate…
### **Issue related to Trades**
- Contact us at [Live chat](https://deriv.com/contact_us/?is_livechat_open=true) for assistance
- Check and provide us the affected **trade reference number** in your profit table section
- Elaborate on the expected Bot functional behavior, and provide a clear explanation of the issue faced, including the screenshot of the error
You may refer to your trade reference number here: [https://app.deriv.com/reports/profit](https://app.deriv.com/reports/profit)
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.
> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.
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### Author:  [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)
#### Post date: [October 19, 2022, 8:30am UTC](https://community.deriv.com/t/dbot-diagnose-steps/38114/2 "2022-10-19T08:30:25Z")