# Debit card rejected

**URL:** <https://community.deriv.com/t/debit-card-rejected/4964>\
**Category:** Payments & Transactions\
**Created:** [September 12, 2020, 6:08pm UTC](https://community.deriv.com/t/debit-card-rejected/4964 "2020-09-12T18:08:25Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![bitless-aborded-2](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@bitless-aborded-2](https://community.deriv.com/u/bitless-aborded-2)\
**Post date:** [September 12, 2020, 6:08pm UTC](https://community.deriv.com/t/debit-card-rejected/4964/1 "2020-09-12T18:08:25Z")

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I am having issues depositing into my account with my master card… it’s displaying transaction unsuccessful each time I try and this isn’t my first time using this method…

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**Author:** ![arround-accoyed-2](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@arround-accoyed-2](https://community.deriv.com/u/arround-accoyed-2)\
**Post date:** [September 21, 2020, 10:41am UTC](https://community.deriv.com/t/debit-card-rejected/4964/3 "2020-09-21T10:41:57Z")

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I tried depositing into my synthetic account (1285589) using my debit mastercard but I received error message that my transaction was not successful, and that I have attempted multiple times. What can I do please. Thanks.

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**Author:** ![chuppah-aciform-2](https://avatars.discourse-cdn.com/v4/letter/c/e495f1/32.png) [@chuppah-aciform-2](https://community.deriv.com/u/chuppah-aciform-2)\
**Post date:** [June 5, 2021, 9:54am UTC](https://community.deriv.com/t/debit-card-rejected/4964/4 "2021-06-05T09:54:37Z")

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Did you manage to find help??

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**Author:** ![Rob](https://avatars.discourse-cdn.com/v4/letter/r/838e76/32.png) [@Rob](https://community.deriv.com/u/Rob)\
**Post date:** [June 5, 2021, 10:14am UTC](https://community.deriv.com/t/debit-card-rejected/4964/5 "2021-06-05T10:14:50Z")

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I have trying to deposit into my Deriv account using my debit mastercard but I received error message that my transaction was not successful, and that I have attempted multiple times. What can I do please. Thank you

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**Author:** ![celioma-acronyx-2](https://avatars.discourse-cdn.com/v4/letter/c/b5ac83/32.png) [@celioma-acronyx-2](https://community.deriv.com/u/celioma-acronyx-2)\
**Post date:** [October 17, 2021, 4:46pm UTC](https://community.deriv.com/t/debit-card-rejected/4964/6 "2021-10-17T16:46:27Z")

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Hi has there been any solution to this??