# Declined

**URL:** <https://community.deriv.com/t/declined/3126>\
**Category:** Payments & Transactions\
**Created:** [August 20, 2020, 10:42am UTC](https://community.deriv.com/t/declined/3126 "2020-08-20T10:42:54Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![akhoond-absence-2](https://avatars.discourse-cdn.com/v4/letter/a/e495f1/32.png) [@akhoond-absence-2](https://community.deriv.com/u/akhoond-absence-2)\
**Post date:** [August 20, 2020, 10:42am UTC](https://community.deriv.com/t/declined/3126/1 "2020-08-20T10:42:54Z")

</div>

Am getting an email saying deposits and withdraw methods don’t match I used bitcoin to deposit and am using bitcoin to withdraw what would be the problem

---

<div class="post-metadata">

**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [January 8, 2022, 9:45am UTC](https://community.deriv.com/t/declined/3126/2 "2022-01-08T09:45:47Z")

</div>

Hi @akhoond-absence-2, for instant assistance please contact us via LiveChat. We will be happy to assist you and resolve any issues as quickly as possible.