# Delayed withdrawal issues **URL:** \ **Category:** General Discussion\ **Created:** [June 11, 2025, 2:08pm UTC](https://community.deriv.com/t/delayed-withdrawal-issues/88225 "2025-06-11T14:08:44Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![cliffed-aliptae-2](https://avatars.discourse-cdn.com/v4/letter/c/59ef9b/32.png) [@cliffed-aliptae-2](https://community.deriv.com/u/cliffed-aliptae-2)\ **Post date:** [June 11, 2025, 2:08pm UTC](https://community.deriv.com/t/delayed-withdrawal-issues/88225/1 "2025-06-11T14:08:44Z")
Hello its now 8days and haven’t received my withdrawal funds.i contacted an deriv support and told me they had created aticket which eould be solved within 3 days.now its 4 days and no progress. Can you help ---
**Author:** ![backout-abetter-2](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@backout-abetter-2](https://community.deriv.com/u/backout-abetter-2)\ **Post date:** [June 14, 2025, 6:50am UTC](https://community.deriv.com/t/delayed-withdrawal-issues/88225/2 "2025-06-14T06:50:04Z")
## ⚠ SERIOUS WARNING TO ALL DERIV USERS — ESPECIALLY IN ZAMBIA ⚠ I have been a loyal client of **[Deriv.com](http://Deriv.com)** since the days it operated as **[Binary.com](http://Binary.com)**, and up until recently, I considered it a trusted broker. However, my recent experience has revealed major flaws in their **withdrawal system, transparency, and customer service** , particularly affecting users in countries like **Zambia** , where local banking restrictions apply. This is my experience — and it serves as a warning to others before they risk facing the same frustrations. * * * ### 🔎 Background of the Issue: I attempted to **withdraw $2,000 USD** from my Deriv trading account to my **FNB bank card** , which was the same method I used to deposit funds. The transaction was **approved** by Deriv but shortly after, **reversed** back into my trading account. When I contacted Deriv support to understand what went wrong, I was informed that **my bank was at fault**. I then reached out to **FNB Zambia** , who clearly explained that **incoming card-based transfers are no longer accepted** due to changes in local policy. **Only wire transfers** are now supported for incoming international funds. Armed with this verified information from my bank, I returned to Deriv expecting a simple solution: enable **wire transfer** for withdrawals. Surprisingly, I was told that **bank wire is not available** on my account. Instead, they recommended I use a third-party **e-wallet called Sticpay**. * * * ### 💸 Problems With Sticpay: Trusting Deriv’s recommendation, I signed up for a **Sticpay** account. According to **Deriv’s own website** , Sticpay supported **daily withdrawals of up to $10,000**. But when I attempted to withdraw, I discovered I was **limited to only $1,000 per day** —a critical piece of information that was not disclosed beforehand. Despite the inconvenience, I initiated two withdrawals of **$1,000 each** , which were approved. However, when I attempted a **third withdrawal of another $1,000** , it was **rejected** by Deriv. I was then **forced to withdraw $910 via my card** —the very method that had already failed due to bank restrictions. * * * ### 🧾 Proof Ignored: At this point, I provided Deriv with **official email communication from my bank** confirming that **card-based transactions are not supported** , and only **wire transfers** or **e-wallets** can be used. Instead of resolving the issue, **Deriv went silent**. On the Sticpay side, my $2,000 withdrawal has been in “ **submitted** ” status for **more than 3 business days** with **no confirmation, no update, and no response** from their support despite multiple follow-ups. As of now, **Deriv has removed Sticpay** from my list of withdrawal options, leaving me completely stranded— **unable to access my own funds** , despite being a fully verified user with both platforms. * * * ### ❗ Key Issues Highlighted: - **False Advertising:** Deriv claimed Sticpay allowed $10,000 withdrawals per day, but the actual limit was $1,000. - **Lack of Withdrawal Alternatives:** Deriv refused to enable bank wire, despite clear bank restrictions on card payouts. - **Unreliable Payment Partner:** Sticpay has failed to process a large transaction and ignored customer emails for days. - **No Accountability:** Both Deriv and Sticpay became unresponsive after being presented with official documentation. - **Zambian Traders Are Vulnerable:** Deriv’s system does not cater to regional banking policies, trapping funds with no recourse. * * * ### 📣 To Fellow Traders: If you’re based in **Zambia** or a country with similar banking regulations, **exercise extreme caution** when using Deriv. Their **support is unreliable** , their **payment options are misleading** , and when something goes wrong, **you’re left without help**. I have **proof of all transactions, emails, and bank communication** and I’m willing to share it to help anyone who needs it. * * * ### 🛑 Final Word: I trusted Deriv for years, but this recent experience has shown me that **they are not prepared to support users in certain regions** , and worse, they **deflect responsibility** when issues arise. Until Deriv takes responsibility for its payment systems and begins supporting legitimate withdrawal requests in line with local banking realities — **TRUST THIS BROKER AT YOUR OWN RISK.**