# Deposit and withdrawal issue

**URL:** <https://community.deriv.com/t/deposit-and-withdrawal-issue/88104>\
**Category:** General Discussion\
**Created:** [April 28, 2025, 6:46pm UTC](https://community.deriv.com/t/deposit-and-withdrawal-issue/88104 "2025-04-28T18:46:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bowbent-aiglets-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/bowbent-aiglets-2/32/8416_2.png) [@bowbent-aiglets-2](https://community.deriv.com/u/bowbent-aiglets-2)\
**Post date:** [April 28, 2025, 6:46pm UTC](https://community.deriv.com/t/deposit-and-withdrawal-issue/88104/1 "2025-04-28T18:46:51Z")

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Hi Deriv Team iam Pakistani work in suadi arabia i have Saudi iqama and bank card my old card lost and add deriv deposit systemi want cancel my old bank card and then i want withdrawal in my new bank card same bank but replace card because card lost here saudi Arabia lost Atm card reprint in self service machine with out any complain simly select in machine lost card machine reprient a new card  
Answer my this how i withdrawal my payout in new card its not eccept Deriv  
I add onther bank card and depost some money then want withdrawal but card not work for withdrawal

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [April 29, 2025, 12:15pm UTC](https://community.deriv.com/t/deposit-and-withdrawal-issue/88104/2 "2025-04-29T12:15:48Z")

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Hello, @bowbent-aiglets-2. Thank you for reaching out to us. Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: 166687. We recommend you refer to the email sent to you for more clarification.

We hope the above information is helpful. Thank you.