# Deposit Are LOCKED !!!

**URL:** https://community.deriv.com/t/deposit-are-locked/25550
**Category:** Accounts
**Created:** [January 11, 2022, 12:57pm UTC](https://community.deriv.com/t/deposit-are-locked/25550 "2022-01-11T12:57:56Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![brillos-abacist-4](https://avatars.discourse-cdn.com/v4/letter/b/e79b87/32.png) [@brillos-abacist-4](https://community.deriv.com/u/brillos-abacist-4)
#### Post date: [January 11, 2022, 12:57pm UTC](https://community.deriv.com/t/deposit-are-locked/25550/1 "2022-01-11T12:57:56Z")

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I am getting this warning in my account  
I have done all the verifications.  
but still got the same warning…

Please Help me

![Ekran Resmi 2022-01-11 15.54.26](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/5a7ce6fc64aef382cd63388849a6dab260d6d455.png)

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### Author: ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 11, 2022, 5:04pm UTC](https://community.deriv.com/t/deposit-are-locked/25550/2 "2022-01-11T17:04:43Z")

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Hi [brillos-abacist-4](https://community.deriv.com/u/brillos-abacist-4),

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

Thank you for being part of our Deriv community!

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### Author: ![brillos-abacist-4](https://avatars.discourse-cdn.com/v4/letter/b/e79b87/32.png) [@brillos-abacist-4](https://community.deriv.com/u/brillos-abacist-4)
#### Post date: [January 11, 2022, 5:08pm UTC](https://community.deriv.com/t/deposit-are-locked/25550/3 "2022-01-11T17:08:20Z")

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I wanted to reach you via live chat, but there is a bot live chat.  
I don’t know how to reach you

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### Author: ![affeare-acronyx-2](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@affeare-acronyx-2](https://community.deriv.com/u/affeare-acronyx-2)
#### Post date: [January 12, 2022, 12:15am UTC](https://community.deriv.com/t/deposit-are-locked/25550/4 "2022-01-12T00:15:40Z")

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Pode chegar através do e-mail: joaoXXXXXXXX8@yahoo.com.br ou,  
[joaodeXXXXXXXXres@gmail.com](mailto:joaodeXXXXXXXXres@gmail.com)

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### Author: ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 12, 2022, 11:52am UTC](https://community.deriv.com/t/deposit-are-locked/25550/5 "2022-01-12T11:52:47Z")

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Hi [brillos-abacist-4](https://community.deriv.com/u/brillos-abacist-4),

Sorry for any inconvenience caused when trying to contact us via LiveChat. Please note that, we have fixed this issue on our LiveChat, and it is now working again. Kindly try to request to the bot that you wish to speak to an agent, and you will be redirected to our support team. We appreciate your understanding!

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### Author: ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 12, 2022, 1:16pm UTC](https://community.deriv.com/t/deposit-are-locked/25550/6 "2022-01-12T13:16:28Z")

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Olá [affeare-acronyx-2](https://community.deriv.com/u/affeare-acronyx-2),

Primeiramente gostaríamos de informar que alteramos o email da mensagem por razões de segurança e para a proteção dos dados de sua conta. Gostaríamos também de informar que enviamos um email pela plataforma com mais informações sobre o seu caso. Por favor, se tiver alguma dúvida, nos retorne o email que iremos te auxiliar da melhor forma possível.

Obrigada por fazer parte de nossa comunidade!