# Deposit crypto not received

**URL:** <https://community.deriv.com/t/deposit-crypto-not-received/89553>\
**Category:** General Discussion\
**Created:** [July 8, 2026, 11:21pm UTC](https://community.deriv.com/t/deposit-crypto-not-received/89553 "2026-07-08T23:21:46Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![cablese-ambassy-2](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@cablese-ambassy-2](https://community.deriv.com/u/cablese-ambassy-2)\
**Post date:** [July 8, 2026, 11:21pm UTC](https://community.deriv.com/t/deposit-crypto-not-received/89553/1 "2026-07-08T23:21:46Z")

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My crypto deposit is still not credited after 10 days of reporting to deriv support .

Truly unsatisfied

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [July 8, 2026, 11:21pm UTC](https://community.deriv.com/t/deposit-crypto-not-received/89553/2 "2026-07-08T23:21:46Z")

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Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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<div class="post-metadata">

**Author:** ![cablese-ambassy-2](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@cablese-ambassy-2](https://community.deriv.com/u/cablese-ambassy-2)\
**Post date:** [July 8, 2026, 11:42pm UTC](https://community.deriv.com/t/deposit-crypto-not-received/89553/3 "2026-07-08T23:42:35Z")

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Live chat and whatsapp , only ai and robots answer , no human !

More than 8 days and my problem still unresolved

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [July 8, 2026, 11:42pm UTC](https://community.deriv.com/t/deposit-crypto-not-received/89553/4 "2026-07-08T23:42:35Z")

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¡Gracias por unirse a la comunidad! Lamentamos escuchar eso. Sin embargo, necesitamos investigar su situación. Por lo tanto, le pedimos que nos contacte a través del chat en vivo o WhatsApp para que podamos brindarle un mejor servicio y garantizar la protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo antes posible.

> **[Centro de ayuda | Preguntas frecuentes | Deriv](https://deriv.com/es/help-centre)**
>
> ¿Tiene preguntas sobre su cuenta de trading, sobre cómo funcionan nuestras plataformas de trading o sobre el trading? Lea nuestras preguntas frecuentes o contáctenos a través del Live Chat en Deriv.

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**Author:** ![deriv-community](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv-community/32/8948_2.png) [@deriv-community](https://community.deriv.com/u/deriv-community)\
**Post date:** [July 10, 2026, 7:26am UTC](https://community.deriv.com/t/deposit-crypto-not-received/89553/5 "2026-07-10T07:26:01Z")

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Hi, we understand your frustration, and we’re sorry to hear that your issue is still unresolved after several days.

We’re asking you to contact our Live Chat or WhatsApp team because your case requires access to your account information, which we can’t securely review or discuss on social media. While our virtual assistant helps direct enquiries, more complex cases are escalated to our support specialists for further investigation.

Please continue your conversation through Live Chat or WhatsApp and let the team know that your case has been ongoing for more than 8 days. They’ll review your case further and work to resolve it as quickly as possible.

We appreciate your patience and understanding, and thank you for bearing with us.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [July 10, 2026, 7:26am UTC](https://community.deriv.com/t/deposit-crypto-not-received/89553/6 "2026-07-10T07:26:01Z")

</div>

¡Gracias por unirse a la comunidad! Lamentamos escuchar eso. Sin embargo, necesitamos investigar su situación. Por lo tanto, le pedimos que nos contacte a través del chat en vivo o WhatsApp para que podamos brindarle un mejor servicio y garantizar la protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo antes posible.

> **[Centro de ayuda | Preguntas frecuentes | Deriv](https://deriv.com/es/help-centre)**
>
> ¿Tiene preguntas sobre su cuenta de trading, sobre cómo funcionan nuestras plataformas de trading o sobre el trading? Lea nuestras preguntas frecuentes o contáctenos a través del Live Chat en Deriv.