# Deposit decline due to 3D Secure Code **URL:** \ **Category:** Payments & Transactions\ **Created:** [April 22, 2022, 5:38pm UTC](https://community.deriv.com/t/deposit-decline-due-to-3d-secure-code/29294 "2022-04-22T17:38:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [April 22, 2022, 5:38pm UTC](https://community.deriv.com/t/deposit-decline-due-to-3d-secure-code/29294/1 "2022-04-22T17:38:43Z")
Hi Deriv Community Members, 😇 If you received a deposit error as **“Authentication failed”** upon depositing via Mastercard or VisaCard, it shows that your debit/credit card 3-D Secure authentication was not complete. ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/d/db0305fd8b250e042853411f8826f960c8e3af9a.png) Thus, please ensure you enter the correct security code from MasterCard (called SecureCode) or Visa (called Verified by Visa). And you may contact your bank for more information if you don’t receive the code or the code shows invalid. Hope this information finds you well 💡 If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [April 22, 2022, 5:39pm UTC](https://community.deriv.com/t/deposit-decline-due-to-3d-secure-code/29294/2 "2022-04-22T17:39:09Z")
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**Author:** ![chazzen-agonies-1](https://avatars.discourse-cdn.com/v4/letter/c/7ab992/32.png) [@chazzen-agonies-1](https://community.deriv.com/u/chazzen-agonies-1)\ **Post date:** [October 8, 2022, 11:14am UTC](https://community.deriv.com/t/deposit-decline-due-to-3d-secure-code/29294/4 "2022-10-08T11:14:23Z")
Please help i have a problem there is an arro when I try to deposit using credit & debit cards ![Screenshot_20221008-034710_Samsung Internet](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/c/c160d67d17e32dea0ff821d6a6c9b48dbd02fe2c.jpeg) ---
**Author:** ![acidize-adoxies-2](https://avatars.discourse-cdn.com/v4/letter/a/a587f6/32.png) [@acidize-adoxies-2](https://community.deriv.com/u/acidize-adoxies-2)\ **Post date:** [October 10, 2022, 11:11am UTC](https://community.deriv.com/t/deposit-decline-due-to-3d-secure-code/29294/5 "2022-10-10T11:11:08Z")
I have a fail transaction and I has been debited by my bank they want me to show them the proof that you are not debited me they are the one who debited me ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [October 12, 2022, 3:33am UTC](https://community.deriv.com/t/deposit-decline-due-to-3d-secure-code/29294/6 "2022-10-12T03:33:16Z")
Hi @chazzen-agonies-1, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/) ### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/) Regards, [Deriv.](http://deriv.com/?_ga=2.227810013.1393637564.1658297084-535439446.1657619680)com ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [October 12, 2022, 3:33am UTC](https://community.deriv.com/t/deposit-decline-due-to-3d-secure-code/29294/7 "2022-10-12T03:33:58Z")
Hi @acidize-adoxies-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/) ### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/) Regards, [Deriv.](http://deriv.com/?_ga=2.227810013.1393637564.1658297084-535439446.1657619680)com