Deposit deducted from account but didn't reflect on deriv account

im having the same problem , have you gotten help ?

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No i haven’t received any help yet. you can send your complaints to this Email. My issue has been resolved.

Mine is ok they resolved the problem the money is now reflecting on my account thanks deriv

Hi they asked me to send proof I sent them screenshot of my nedbank notification is that what they looking for?

I have a similar problem . Monies deposited on the 04/08/2020 still not reflecting on my Deriv. Mastercard was debited. How long before they resolve the issue ?

Hi I’ve made my deposit to my deriv account and it has deducted from my Acount but tbrte5nothing in my derive account