# Deposit Issues and no Customer support **URL:** \ **Category:** Deriv P2P\ **Tags:** partner, account\ **Created:** [April 7, 2025, 1:53pm UTC](https://community.deriv.com/t/deposit-issues-and-no-customer-support/88059 "2025-04-07T13:53:16Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![billons-alewife-2](https://avatars.discourse-cdn.com/v4/letter/b/b2d939/32.png) [@billons-alewife-2](https://community.deriv.com/u/billons-alewife-2)\ **Post date:** [April 7, 2025, 1:53pm UTC](https://community.deriv.com/t/deposit-issues-and-no-customer-support/88059/1 "2025-04-07T13:53:16Z")
Hi everyone, I deposited almost 300$ since Saturday it has not reflected in deriv account has been been trying to contact no one is answering so i tried the service provider and they told me the transaction has gone through but since yesterday till today contacting customer support has been an issue, my ticket has not been attended to up to now can some one help me as to how to go about it because its becoming frustrating now ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 8, 2025, 11:15am UTC](https://community.deriv.com/t/deposit-issues-and-no-customer-support/88059/2 "2025-04-08T11:15:52Z")
Hi @billons-alewife-2, thank you for reaching out to us and we are sorry to hear this. Our team has escalated your case to the relevant team. You may follow up your case, via ticket 125129. We hope this clarifies, and thank you for your kind patience and cooperation. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.