# Deposit not credited on my account? But it's deducted from bank account.

**URL:** <https://community.deriv.com/t/deposit-not-credited-on-my-account-but-its-deducted-from-bank-account/16166>\
**Category:** Payments & Transactions\
**Created:** [August 29, 2021, 4:01pm UTC](https://community.deriv.com/t/deposit-not-credited-on-my-account-but-its-deducted-from-bank-account/16166 "2021-08-29T16:01:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![bouchal-acetiam-2](https://avatars.discourse-cdn.com/v4/letter/b/8edcca/32.png) [@bouchal-acetiam-2](https://community.deriv.com/u/bouchal-acetiam-2)\
**Post date:** [August 29, 2021, 4:01pm UTC](https://community.deriv.com/t/deposit-not-credited-on-my-account-but-its-deducted-from-bank-account/16166/1 "2021-08-29T16:01:41Z")

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8

 ![Screenshot_20210829_174054](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/31fcf08bd4462f73f6e24e270d569cf62a29323a.jpeg)

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**Author:** ![bobeche-addenda-1](https://avatars.discourse-cdn.com/v4/letter/b/f0a364/32.png) [@bobeche-addenda-1](https://community.deriv.com/u/bobeche-addenda-1)\
**Post date:** [July 4, 2023, 5:18pm UTC](https://community.deriv.com/t/deposit-not-credited-on-my-account-but-its-deducted-from-bank-account/16166/2 "2023-07-04T17:18:40Z")

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Bro did you get your money back?

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [July 5, 2023, 2:23am UTC](https://community.deriv.com/t/deposit-not-credited-on-my-account-but-its-deducted-from-bank-account/16166/3 "2023-07-05T02:23:22Z")

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Hi @bobeche-addenda-1, we hope you are well. Kindly be informed that if you have any issues with your deposit not being credited, you may contact us via Live Chat and provide the proof of transfer to us. We will assist you further and trace your funds for you. We’ll work with you to resolve any issues as quickly as possible. Thank you.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![atabeks-amebula-1](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@atabeks-amebula-1](https://community.deriv.com/u/atabeks-amebula-1)\
**Post date:** [June 14, 2024, 6:28pm UTC](https://community.deriv.com/t/deposit-not-credited-on-my-account-but-its-deducted-from-bank-account/16166/5 "2024-06-14T18:28:51Z")

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how mas time mony tranasfar

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**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\
**Post date:** [June 14, 2024, 7:35pm UTC](https://community.deriv.com/t/deposit-not-credited-on-my-account-but-its-deducted-from-bank-account/16166/6 "2024-06-14T19:35:51Z")

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Hello @atabeks-amebula-1 , we apologize for any inconvenience caused and appreciate your feedback. Our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you! 😊