Deposit not credited

I made a deposit to my account on 09-10-2020 and my deposit is not reflected in my Deriv account, I need 24 hours already passed and I wish they would solve the problem.

I made a deposit of 10$ and 11$ into my deriv account Via bank card still haven’t reflected into my deriv account but it was debited into my bank account. Please can we urgently be assisted.