# Deposit not entered **URL:** \ **Category:** Payments & Transactions\ **Created:** [December 17, 2021, 11:52pm UTC](https://community.deriv.com/t/deposit-not-entered/24696 "2021-12-17T23:52:51Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![bodices-ablesse-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/bodices-ablesse-2/32/1856_2.png) [@bodices-ablesse-2](https://community.deriv.com/u/bodices-ablesse-2)\ **Post date:** [December 17, 2021, 11:52pm UTC](https://community.deriv.com/t/deposit-not-entered/24696/1 "2021-12-17T23:52:51Z")
Please help, I have deposited via Fasapay to my binary account, but the balance has not been added to the account. Please help, December 17th at 19.37, reference number from Fasapay TR2021121737706 ---
**Author:** ![Aaron](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/aaron/32/5512_2.png) [@Aaron](https://community.deriv.com/u/Aaron)\ **Post date:** [December 18, 2021, 2:23am UTC](https://community.deriv.com/t/deposit-not-entered/24696/2 "2021-12-18T02:23:53Z")
Hi, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We will work with you to resolve any issue as quickly as possible. Also, please refrain from sharing your account’s personal information here in the community moving forward. Thank you. ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [December 29, 2021, 10:49am UTC](https://community.deriv.com/t/deposit-not-entered/24696/4 "2021-12-29T10:49:38Z")
Hi, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We will work with you to resolve any issue as quickly as possible. Also, please refrain from sharing your account’s personal information here in the community moving forward. Thank you.