# Deposit not honored

**URL:** <https://community.deriv.com/t/deposit-not-honored/27297>\
**Category:** Deriv P2P\
**Created:** [February 28, 2022, 4:13am UTC](https://community.deriv.com/t/deposit-not-honored/27297 "2022-02-28T04:13:20Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![besiren-abulias-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/besiren-abulias-2/32/2109_2.png) [@besiren-abulias-2](https://community.deriv.com/u/besiren-abulias-2)\
**Post date:** [February 28, 2022, 4:13am UTC](https://community.deriv.com/t/deposit-not-honored/27297/1 "2022-02-28T04:13:20Z")

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I have been trying to deposit to my deriv account using bank credit card and the transaction is unsuccessful. What could be the cause?

 ![Screenshot_20220228_060148_com.huawei.browser](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/9f56f56ada313886565d972ab9cc85149a7a83ce.jpeg)

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [February 28, 2022, 9:07am UTC](https://community.deriv.com/t/deposit-not-honored/27297/2 "2022-02-28T09:07:58Z")

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Dear Besiren, for further assistance, kindly contact us via [Live chat](https://deriv.com/contact_us/?is_livechat_open=true&_ga=2.269272309.56076578.1646020943-1220424830.1598605955)

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**Author:** ![asarite-addicts-2](https://avatars.discourse-cdn.com/v4/letter/a/9fc348/32.png) [@asarite-addicts-2](https://community.deriv.com/u/asarite-addicts-2)\
**Post date:** [March 1, 2022, 2:15am UTC](https://community.deriv.com/t/deposit-not-honored/27297/3 "2022-03-01T02:15:57Z")

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Boa noite, fiz um envio da minha conta via pix para a conta de um amigo , o valor foi descontado da minha conta e não chegou na plataforma. sao de cpf diferentes ! Como faço pra recuperar o meu dinheiro?

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [March 10, 2022, 10:48am UTC](https://community.deriv.com/t/deposit-not-honored/27297/4 "2022-03-10T10:48:39Z")

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Olá @asarite-addicts-2 , obrigado por postar em nossa Comunidade Deriv. Para melhor assistência e proteção dos dados da sua conta. Por favor, entre em contato conosco via LiveChat. Trabalharemos com você para resolver quaisquer problemas o mais rápido possível.