# Deposit problem

**URL:** <https://community.deriv.com/t/deposit-problem/87605>\
**Category:** General Discussion\
**Created:** [November 19, 2024, 6:31am UTC](https://community.deriv.com/t/deposit-problem/87605 "2024-11-19T06:31:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![acaleph-alegars-2](https://avatars.discourse-cdn.com/v4/letter/a/ecb155/32.png) [@acaleph-alegars-2](https://community.deriv.com/u/acaleph-alegars-2)\
**Post date:** [November 19, 2024, 6:31am UTC](https://community.deriv.com/t/deposit-problem/87605/1 "2024-11-19T06:31:26Z")

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Why does it refuse to withdraw on the card I used to make the deposit?

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [November 19, 2024, 7:04am UTC](https://community.deriv.com/t/deposit-problem/87605/2 "2024-11-19T07:04:49Z")

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> [@acaleph-alegars-2](#):
>
> refuse to withdraw on the card I used to make the deposit?

Hello @acaleph-alegars-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!