# Deposit unsuccessful and I was told it is because of my location.

**URL:** <https://community.deriv.com/t/deposit-unsuccessful-and-i-was-told-it-is-because-of-my-location/6781>\
**Category:** Payments & Transactions\
**Created:** [April 1, 2021, 7:21pm UTC](https://community.deriv.com/t/deposit-unsuccessful-and-i-was-told-it-is-because-of-my-location/6781 "2021-04-01T19:21:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![balanus-achiral-2](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@balanus-achiral-2](https://community.deriv.com/u/balanus-achiral-2)\
**Post date:** [April 1, 2021, 7:21pm UTC](https://community.deriv.com/t/deposit-unsuccessful-and-i-was-told-it-is-because-of-my-location/6781/1 "2021-04-01T19:21:57Z")

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I set up an account and then tried to deposit using my debit card but was told that it is unsuccessful because of my location. Incidentally, I have been trying to update my personal details and upload documents to confirm my address but I am not able to. The submit button is a pale red and cannot be clicked. The icons for identity, address, tax information cannot be clicked.

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**Author:** ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli)\
**Post date:** [April 7, 2021, 5:23am UTC](https://community.deriv.com/t/deposit-unsuccessful-and-i-was-told-it-is-because-of-my-location/6781/2 "2021-04-07T05:23:09Z")

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Restriction based on location error occurs when a client tries to deposit using a card that was issued from a different location.

Example you are residing in South Africa but depositing using a Kenya card.

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**Author:** ![buffers-acology-2](https://avatars.discourse-cdn.com/v4/letter/b/439d5e/32.png) [@buffers-acology-2](https://community.deriv.com/u/buffers-acology-2)\
**Post date:** [June 25, 2021, 9:37pm UTC](https://community.deriv.com/t/deposit-unsuccessful-and-i-was-told-it-is-because-of-my-location/6781/3 "2021-06-25T21:37:24Z")

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I try to deposit using skrill but it keep telling me that my skrill account was insufficient while i have $18 in my wallet please what will i do.

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [February 10, 2022, 12:12pm UTC](https://community.deriv.com/t/deposit-unsuccessful-and-i-was-told-it-is-because-of-my-location/6781/4 "2022-02-10T12:12:33Z")

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Hi @buffers-acology-2, thank you for posting on our Deriv Community. You may refer to our article on [Why is my MasterCard/Visa Card showing exceeded the deposit limit ?](https://community.deriv.com/t/why-is-my-mastercard-visa-card-showing-exceeded-the-deposit-limit/25652) on how to solve the issue.