# DEPOSIT VIA TON FAILED BUT IT WENT THROUGH

**URL:** <https://community.deriv.com/t/deposit-via-ton-failed-but-it-went-through/89180>\
**Category:** Payment Agent\
**Tags:** deposit, crypto, visa, uncrediteddeposit\
**Created:** [February 28, 2026, 11:55am UTC](https://community.deriv.com/t/deposit-via-ton-failed-but-it-went-through/89180 "2026-02-28T11:55:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![abience-alcmene-2](https://avatars.discourse-cdn.com/v4/letter/a/eb8c5e/32.png) [@abience-alcmene-2](https://community.deriv.com/u/abience-alcmene-2)\
**Post date:** [February 28, 2026, 11:55am UTC](https://community.deriv.com/t/deposit-via-ton-failed-but-it-went-through/89180/1 "2026-02-28T11:55:34Z")

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hello, i tried depositing through the TON network i copied the address and memo tag everything went smooth but it did not credit on my account, tried contacting customer support but no one answered, just a bot, can anyone help

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [February 28, 2026, 11:55am UTC](https://community.deriv.com/t/deposit-via-ton-failed-but-it-went-through/89180/2 "2026-02-28T11:55:34Z")

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Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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