# Deposits are locked

**URL:** <https://community.deriv.com/t/deposits-are-locked/3436>\
**Category:** Accounts\
**Created:** [August 24, 2020, 8:03am UTC](https://community.deriv.com/t/deposits-are-locked/3436 "2020-08-24T08:03:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![babelet-abscind-2](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@babelet-abscind-2](https://community.deriv.com/u/babelet-abscind-2)\
**Post date:** [August 24, 2020, 8:03am UTC](https://community.deriv.com/t/deposits-are-locked/3436/1 "2020-08-24T08:03:42Z")

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I tried making a deposit but a message popped up saying “deposits are locked”. Then there’s a notification in the notifications menu saying I should “verify identity”. After clicking the verify identity link, it just takes me back to the trade screen. Also my documents have been verified in the past. How do I solve this issue ASAP? Thanks.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/1X/35f293ce9515d36947235eef215c4b288f4608ad.png)

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**Author:** ![babelet-abscind-2](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@babelet-abscind-2](https://community.deriv.com/u/babelet-abscind-2)\
**Post date:** [August 24, 2020, 8:05am UTC](https://community.deriv.com/t/deposits-are-locked/3436/2 "2020-08-24T08:05:02Z")

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This is the the notifications menu but after clicking it, nothing happens

 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/1X/978bb4359538aae8e3067fbe5edeaed7212f7988.png)

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**Author:** ![bryonin-acquite-2](https://avatars.discourse-cdn.com/v4/letter/b/7cd45c/32.png) [@bryonin-acquite-2](https://community.deriv.com/u/bryonin-acquite-2)\
**Post date:** [March 15, 2022, 9:27am UTC](https://community.deriv.com/t/deposits-are-locked/3436/3 "2022-03-15T09:27:01Z")

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Puedo saber si solucionaste este problema. Y como lo hiciste ?