# Deriv Affiliate Account Withdrawal Problem

**URL:** https://community.deriv.com/t/deriv-affiliate-account-withdrawal-problem/35241
**Category:** Payments & Transactions
**Created:** [August 22, 2022, 4:40pm UTC](https://community.deriv.com/t/deriv-affiliate-account-withdrawal-problem/35241 "2022-08-22T16:40:19Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![abraxas-acetars-2](https://avatars.discourse-cdn.com/v4/letter/a/e47c2d/32.png) [@abraxas-acetars-2](https://community.deriv.com/u/abraxas-acetars-2)
#### Post date: [August 22, 2022, 4:40pm UTC](https://community.deriv.com/t/deriv-affiliate-account-withdrawal-problem/35241/1 "2022-08-22T16:40:19Z")

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Withdrawal  
When I go to set payment method. Then I saw this article. I don’t understand how to solve this.

 ![Screenshot_2022-08-22-11-58-28-776_com.android.chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/54e68df353488a59fea108a919830090fd9d93d7.jpeg)

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### Author: ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)
#### Post date: [August 23, 2022, 6:26am UTC](https://community.deriv.com/t/deriv-affiliate-account-withdrawal-problem/35241/2 "2022-08-23T06:26:36Z")

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Hi @abraxas-acetars-2

Thank you for joining the community! For better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/)

### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.97487967.1366642869.1661228845-535439446.1657619680)

Regards,  
[Deriv.com](http://deriv.com/?_ga=2.177138850.642235318.1658983200-535439446.1657619680)

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### Author: ![bingled-adorers-2](https://avatars.discourse-cdn.com/v4/letter/b/d2c977/32.png) [@bingled-adorers-2](https://community.deriv.com/u/bingled-adorers-2)
#### Post date: [August 23, 2022, 2:10pm UTC](https://community.deriv.com/t/deriv-affiliate-account-withdrawal-problem/35241/4 "2022-08-23T14:10:23Z")

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- We are unable to process your withdrawal request due to invalid bank information. Please resubmit the withdrawal request with the correct details. Thank you.

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### Author: ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)
#### Post date: [August 25, 2022, 7:32am UTC](https://community.deriv.com/t/deriv-affiliate-account-withdrawal-problem/35241/6 "2022-08-25T07:32:36Z")

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Dear @bingled-adorers-2 , thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/?_ga=2.241674882.1861434571.1661399284-535439446.1657619680)

### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)

Regards,

[Deriv.](http://deriv.com/?_ga=2.227810013.1393637564.1658297084-535439446.1657619680)com